inMusic Support

MPC 9

• Troubleshooting
• Setup/Registration
• FAQs
• Tips and Tricks
• Updates

View all 9

Force 4

• Akai Pro Force | How to Delete And Backup User Projects
• Akai Pro Force | Firmware Update Walkthrough
• Force | My External MIDI Controller's Buttons Function As Momentary Switches Instead Of Toggle Switches
• Akai Pro Force | 3.5 Beta Update - Reporting a Bug

MIDI Controllers 5

• Troubleshooting
• Setup/Registration
• FAQs
• Tips and Tricks
• Updates

EWI 5

• Akai Pro EWI Solo | Where is the serial number located?
• Akai Pro EWI Solo | Can I use my own custom finger mapping?
• Akai Pro EWI 5000 | Troubleshooting Error Code 88
• EWI Solo | How To Perform A Factory Reset
• Akai Pro EWI 5000 | Calibrating the EWI 5000

Software 51

• MPC Desktop | Why Do My Plugin Settings Revert When I Reopen My Project?
• MPC Desktop | How To Send Projects To Friends
• MPC Desktop | Why Doesn't My Controllers Preset Mapping Include Pad Bank And Pad Panel Configurations?
• MPC Desktop | How To Automate On/Off For Any Plugin
• MPC Desktop | Why Are Samples Missing From My MPC Project?

View all 51

Compatibility 9

• Akai Pro | macOS 26 Tahoe Compatibility
• Akai Pro | macOS 15 Sequoia Compatibility
• Akai Pro | macOS 12 Monterey Compatibility
• Akai Pro | macOS 14 Sonoma Compatibility
• Akai Pro | macOS 13 Ventura Compatibility

View all 9

Drums 4

• Troubleshooting
• Setup
• FAQ
• Tips and Tricks

Amps 2

• Alesis | Are The Strike Amp 8 and 12 Auto-Switching?
• Alesis Nitro Amp | Frequently Asked Questions

MIDI Controllers 5

• Vortex Wireless 2 | Pairing A New Wireless Dongle
• Alesis Vortex Wireless 2 | Setup Guide
• Alesis Vortex Wireless 2 | How do I pair to a new wireless USB dongle?
• Alesis Q Series | My keys aren't playing the right notes
• Alesis MIDI Controllers | An Individual Key is Unresponsive

Keyboards 10

• Alesis Recital | How To Restore Your Piano To Factory Default Settings
• Alesis Melody 61 MK4 and Melody 61 MK4 Bundle Frequently Asked Questions
• Alesis Recital Home | Frequently Asked Questions
• Recital and Recital Pro | What Size Screws Are Needed To Mount To A Stand?
• Alesis Keyboards | How to Assemble the Bench, Stand, & Accessories

View all 10

Mixers 1

• Alesis Multimix | Why does my USB port only send Stereo?

Compatibility 6

• Alesis | macOS 15 Sequoia Compatibility
• Alesis | macOS 14 Sonoma Compatibility
• Alesis | macOS 13 Ventura Compatibility
• Alesis | Windows 11 Compatibility
• Alesis | macOS 12 Monterey Compatibility

View all 6

General 4

• Alesis | Getting Started with Skoove
• Alesis | How to Redeem and Set-up Your 6-Months of Free Reason+
• Alesis | How to Redeem your 3 Months of Skoove Premium
• Alesis Drums and Pianos | I Have Static in my Headphones

Speakers & PA 4

• FAQ
• Tips and Tricks
• Troubleshooting
• Alto Pro | TS108C and TS112C Column Array Loudspeaker - Frequently Asked Questions

Portable PA 4

• FAQ
• Tips and Tricks
• Troubleshooting
• Uber FX2 | Product Safety Recall

Mixers 1

• FAQ

Wireless Solutions 2

• FAQ
• Troubleshooting

Compatibility 2

• Alto Professional | macOS 15 Sequoia Compatibility
• Alto Professional | macOS 14 Sonoma Compatibility

BFD 3 25

• BFD3 | How to Install & Authorize BFD 3 Software
• BFD3 | How to Install & Authorize my BFD3 Expansion
• BFD3 | Frequently Asked Questions
• BFD3 | Setup & Key Maps for e-Kits / Controllers
• BFD3 | How do I turn off the Groove Engine in BFD3?

View all 25

BFD Player 10

• BFD Player | Installation and Authorization
• BFD Player | Not Displaying Full Interface On Windows
• BFD Player | How to Adjust Latency in BFD Player on Windows and Mac
• BFD Player | How do I change the size of the GUI?
• BFD Player | How do I access the BFD Player settings?

View all 10

Expansions and Groove Packs 45

• BFD London Sessions | Frequently Asked Questions
• BFD Decatom | Frequently Asked Questions
• BFD Jazz Noir | Frequently Asked Questions
• BFD Black Album Drums | Frequently Asked Questions
• BFD Horsepower | Frequently Asked Questions

View all 45

Compatibility 6

• BFD | macOS 26 Tahoe Compatibility
• BFD | macOS 15 Sequoia Compatibility
• BFD | macOS 14 Sonoma Compatibility
• BFD | macOS 13 Ventura Compatibility
• BFD | Windows 11 Compatibility

View all 6

Compatibility 12

• Denon DJ | macOS 26 Tahoe Compatibility
• Denon DJ | macOS 15 Sequoia Compatibility
• Denon DJ | macOS 14 Sonoma Compatibility
• Denon DJ | Serato DJ Pro Stems Compatible Hardware
• Denon DJ | macOS 13 Ventura Compatibility

View all 12

General 11

• Denon DJ | Getting started with Apple Music
• Denon DJ | Channel Fader Maintenance
• Denon DJ hardware | Missing overview waveforms
• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Authorization Code?

View all 11

Standalone 4

• Troubleshooting
• Setup
• FAQs
• Tips and Tricks

Controllers 3

• Troubleshooting
• FAQs
• Tips and Tricks

Mixers 1

• FAQs

Players 2

• Troubleshooting
• FAQs

Stems 1

• Denon DJ | Engine Stems

Media Players 8

• Denon Pro DN-300C MKII | Frequently Asked Questions
• Denon Pro DN-500BD MKII | Frequently Asked Questions
• Denon Pro DN-300Z | How To Update Your Firmware
• Denon Professional DN-300Z | AM/FM Radio Plays Over Other Media
• DN-300Z | How Do You Adjust The Output Volume?

View all 8

General 4

• Denon Professional | Setting up an FTP Server on Windows 11
• Denon Pro | Commercial Bluetooth Troubleshooting
• How do I extend the Bluetooth antenna?
• Flash Start | Why Won't This Control My Media Device?

Recorders 3

• Denon Professional DN-700R | Frequently Asked Questions
• DN-900R | What Storage is Compatible with the Recorder?
• Denon Professional DN-700R | Updating The Firmware

Portable PA 1

• Denon Pro Audio Commander | Frequently Asked Questions

Bluetooth & Wireless Solutions 4

• Denon Pro DN-200BR | Frequently Asked Questions
• Denon Pro DN-200WS | Frequently Asked Questions
• Denon Pro DN-202WR & Denon DN-202WT | Frequently Asked Questions
• Denon Professional DN-300BR | Resetting the Internal Memory

Engine DJ | Frequently Asked Questions 53

• Engine 5.0 | Star Rating FAQ
• Engine DJ | Serato 4.0 library update
• Engine DJ | What Engine OS hardware supports Apple Music?
• Engine DJ Hardware | Supported Streaming Services
• Engine DJ | 4.2 Stems FAQ

View all 53

Engine DJ | Tutorials 18

• Rane SYSTEM ONE | On Device Stems Rendering
• Rane SYSTEM ONE | Installing and setup of an Internal Drive
• Engine OS | Getting started with Apple Music
• Engine DJ | Stems Setup
• Engine DJ Profiles Walkthrough

View all 18

Engine DJ | Issues and Solutions 20

• Engine OS | Apple Music Explicit Tracks Not Responding
• Engine Desktop | Stems rendering completely non-responsive
• Engine OS | Bluetooth keyboard troubleshooting
• Engine OS | Wi-Fi Connection Fails with WPA3 Enabled Router
• Engine DJ | Tidal Track Download Failed

View all 20

Engine DJ | System Requirements and Compatibility 7

• Engine DJ | macOS 26 Tahoe Compatibility
• Engine DJ | macOS 15 Sequoia Compatibility
• Engine DJ | macOS14 Sonoma Compatibility Notice
• Engine DJ | macOS 13 Ventura Compatibility Notice
• Engine DJ | macOS 12 Monterey Compatibility Notice

View all 7

Engine DJ | Updates and Releases 21

• Engine DJ | 5.0 Release Notes
• Engine DJ | Album Art Changes
• Engine DJ | 4.3.4 Release Notes
• Engine 4.3.2 | Release Notes
• Engine DJ | 4.3 Release Notes

View all 21

Pedals 6

• FAQ
• Tips and Tricks
• Setup
• Updates
• Troubleshooting

View all 6

Speakers 2

• FAQ
• Tips and Tricks

Compatibility 7

• HeadRush | macOS 26 Tahoe Compatibility
• HeadRush | macOS 15 Sequoia Compatibility
• HeadRush | macOS 14 Sonoma Compatibility
• HeadRush | macOS 13 Ventura Compatibility
• HeadRush | Windows 11 Compatibility

View all 7

Software Activation with iLok 2

• iLok | Activation Assistance & Troubleshooting
• iLok Universe | Redemption/Activation Issues and How to resolve them

Software Activation with iLok | Troubleshooting 4

• I authorized my license with the software's authorizer and now I can't activate on a different computer. What do I do?
• When I attempt to redeem my activation code, I get an error stating the code redemption limit has been reached. What do I do?
• Error: Code redemption limit has been reached
• When I try to open iLok I get an error stating "Software Component Unavailable." What do I do?

Speakers 5

• Troubleshooting
• Setup
• FAQ
• Tips and Tricks
• Updates

Turntables 3

• Troubleshooting
• FAQ
• Tips and Tricks

Video Projection 2

• Troubleshooting
• FAQ

App Control 4

• ION Audio Sound XP | Frequently Asked Questions
• ION Audio Sound Control | Which speakers are compatible with the ION Sound Control app?
• ION Audio Sound Control | How to Save FM Radio Presets
• ION Audio | Does my ION product use ION Sound Control or ION Sound XP

EZ Vinyl/Tape Converter 4

• ION EZ Vinyl/Tape Converter | Windows Walkthrough and Troubleshooting
• I lost my EZ Vinyl/Tape Converter installation disc
• EZ Vinyl/Tape Converter | How to use with M1 Macs
• ION Audio | Why does EZ Vinyl ask me to install iTunes?

Legacy 1

• FAQ

Compatibility 7

• ION Audio | macOS 26 Tahoe Compatibility
• ION Audio | macOS 15 Sequoia Compatibility
• ION Audio | macOS 13 Ventura Compatibility
• ION Audio | Windows 11 Compatibility
• ION Audio | macOS 12 Monterey Compatibility

View all 7

General 5

• How do I register my ION Audio product?
• Why does my ION Audio product keep saying "invalid serial number" when attempting to register my product?
• Why is my ION Audio product's serial number invalid?
• ION Audio | Where can I find the User Manual?
• ION Audio | Complete Day-One Help Guide

Audio and MIDI Interfaces 16

• M-Audio M-Track Duo & Solo | Setup with MPC Beats
• M-Track Duo HD | How to Redeem the Included Software
• M-Audio | Troubleshooting Distortion, Clicks & Pops With Your Audio Interface
• M-Audio | Troubleshooting Audio Signal & Playback With Your Audio Interface
• M-Audio AIR Series | Troubleshooting Audio Distortion

View all 16

Compatibility 9

• M-Audio | macOS 26 Tahoe Compatibility
• M-Audio | macOS 15 Sequoia Compatibility
• M-Audio | macOS 14 Sonoma Compatibility
• M-Audio | macOS 13 Ventura Compatibility
• M-Audio | Windows 11 Compatibility

View all 9

Keyboard Controllers 53

• M-Audio Keystation 88 MK3 | Frequently Asked Questions
• M-Audio Keystation Series | My keys aren't playing the right notes
• M-Audio Keystation Series | The notes are detuning or bending in pitch
• M-Audio Keystation Series | An Individual Key is Unresponsive
• M-Audio Hammer 88 Pro Series | Frequently Asked Questions

View all 53

General 6

• Pro Tools | First M-Audio Edition, 20 Avid Effects, and Avid Virtual Instruments Discontinued
• How do I register my M-Audio product?
• M-Audio | EX-P Troubleshooting
• M-Audio | SP-2 Troubleshooting
• EX-P | Why Is My Expression Pedal Reversed?

View all 6

Monitors 2

• M-Audio Forty Sixty and Forty Eighty | Frequently Asked Questions
• Forty Eighty & Forty Sixty | What Are The Crossover Points?

RGB Dual 8

• M-Game RGB Dual | Setup for Streaming with Windows 10 and 11
• M-Game RGB Dual | Setup for Streaming with macOS
• M-Game RGB Dual | Setup for Console or TV Streaming with macOS
• M-Game RGB Dual | Setup for Streaming with Multiple Computers
• M-Game RGB Dual | Setup for Console or TV Streaming with a Windows PC

View all 8

Solo 7

• M-Game Solo | Setup for Streaming with Windows 10 and 11
• M-Game Solo | Setup for Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with a Windows PC
• M-Game Solo | Setup for Streaming Games with Voice Recognition on Windows 10 or 11

View all 7

General 6

• M-Game | My M-Game interface disconnects randomly from my computer. What do I do? (Windows)
• M-Game RGB Dual and Solo | How do I connect to a USB microphone?
• M-Game | How to Register your Product
• M-Game | What are the differences between the M-Game Solo and RGB Dual?
• M-Game Solo and Duo FAQ | Do I need to use a headset mic?

View all 6

Compatibility 3

• M-Game | macOS 14 Sonoma Compatibility
• M-Game | macOS 13 Ventura Compatibility
• M-Game | macOS 26 Tahoe Compatibility

Video Support 8

• M-Game | Setup in 10 Easy Steps
• M-Game | Hardware Overview
• M-Game | Software Overview
• M-Game | Setting Up Your Mic
• M-Game | Shaping the Sound of Your Mic

View all 8

Compatibility 5

• Marantz Pro | macOS 15 Sequoia Compatibility
• Marantz Pro | macOS 13 Ventura Compatibility
• Marantz Pro | Windows 11 Compatibility
• Marantz Pro | macOS 12 Monterey Compatibility
• Marantz Pro | macOS 26 Tahoe Compatibility

USB/Podcast 3

• Marantz Pro Turret | Frequently Asked Questions
• Marantz Pro AVS | Frequently Asked Questions
• Marantz Pro | Using a Marantz Turret or AVS with Bluetooth Headphones

Legacy 8

• Marantz Professional PMD661MKII | Updating the Firmware
• Marantz Pro Voice Rover and Denon Pro Envoi | Adding a Second Wireless Mic Receiver
• Marantz Pro Voice Rover | Replacing the Battery and Improving Battery Life
• PMD 300CP | Where can I download the latest EZ version for Mac?
• Marantz Pro PMD-500D | Frequently Asked Questions

View all 8

Marq Lighting | Compatibility 3

• Marq Lighting | macOS 13 Ventura Compatibility
• Marq Lighting | Windows 11 Compatibility
• Marq Lighting | macOS 12 Monterey Compatibility

Moog | General Technical Support & FAQ 41

• Moog | Firmware Updater Error
• Moog | How do I tell what Firmware Version my Synthesizer is on?
• Synthesis 101 | Why do I Hear a Phasing Effect from my Synth?
• Moog | Customer Service / Repair General Information
• Synthesis 101 | CV Guidelines

View all 41

Synthesizers 22

• Muse
• Labyrinth
• Subharmonicon
• Minimoog Model D
• Grandmother

View all 22

Software 6

• Moogerfooger Plug-Ins
• Model 15 App
• Animoog & Animoog Z
• Model D Plugin
• Mariana

View all 6

Compatibility 2

• Moog | macOS 15 Sequoia Compatibility
• Moog | macOS 26 Tahoe Compatibility

Moog | Moogerfooger 15

• Moog Moogerfooger | What kind of power adapter can I use with my Moogerfoogers?
• Moog Moogerfooger | Audio will pass through, but I can't hear the effect
• Moog Moogerfooger | Does my Moogerfooger output an instrument or line level signal?
• Moog MF-108M & MF-105M | Why do the knobs behave differently after pluggin a cable into a CV input?
• Moog MF-108M | How do I change the MIDI channel on my ClusterFlux?

View all 15

Moog | Minifooger 19

• Moog Minifooger | What type of power supply should I use with my Minifoogers?
• Moog Minifooger | Can I use my MoogerFooger power supply with my Minifoogers?
• Moog Minifooger | Can I use batteries with the Minifoogers?
• Moog Minifooger | Do I need a power supply for each individual Minifooger, or can I use something like a One-Spot to chain power to each unit?
• Moog MF TREM | What does the EXP input on the Minifooger Trem control?

View all 19

Moog | Filtatron 4

• I want to use Filtatron to process external audio, but I can’t hear anything.
• How can I control Filtatron from Ableton Live or another DAW?
• How can I add new samples to Filtatron?
• Can I control the knobs of Filtatron with my MIDI controller?

Moog | 500 Series 4

• Moog 500 Series | Will the Moog 500 series modules work with any 500 rack or lunchbox?
• Moog 500 Series | Why am I only getting low or no audio out of my Delay?
• Moog 500 Series | How do I update my delay?
• Moog 500 Series | How do I stereo link my 500 Series Analog Delays?

General 13

• Numark | Channel Fader Maintenance
• How do I register my Numark product?
• Where is my Serato DJ Authorization Code?
• Numark | My fader doesn't respond until I move it up and down. What do I do?
• Denon DJ, Numark & Rane DJ | Controller Windows Sound Control Panel

View all 13

Compatibility 10

• Numark | macOS 26 Tahoe Compatibility
• Numark | macOS 15 Sequoia Compatibility
• Numark | macOS 14 Sonoma Compatibility
• Numark | macOS 13 Ventura Compatibility
• Numark | macOS 12 Monterey Compatibility

View all 10

Standalone 4

• FAQ
• Setup
• Updates
• Troubleshooting

Controllers 4

• FAQ
• Setup
• Updates
• Troubleshooting

Mixers 1

• Troubleshooting

Rane Commercial | Troubleshooting Guides 4

• Rane Commercial DR6 | How to create and control Parametric EQ and Level of any input
• Rane Halogen | Saving and Loading a Configuration File
• Rane Halogen | Running Multiple Versions of Halogen
• Rane Halogen | Troubleshooting Audio Output Issues

Compatibility 14

• Rane DJ | macOS 26 Tahoe Compatibility
• Rane DJ | macOS 15 Sequoia Compatibility
• Rane DJ | Apple Music is now supported in Serato DJ
• Rane DJ | macOS 14 Sonoma Compatibility
• Rane DJ | macOS 13 Ventura Compatibility

View all 14

Controllers 36

• RANE SYSTEM ONE | Frequently Asked Questions
• Rane SYSTEM ONE | Connecting to Serato DJ Pro
• Rane SYSTEM ONE | Introduction to Engine Lighting
• RANE ONE MKII | Frequently Asked Questions
• Rane ONE MKII | Crossfader Calibration (macOS)

View all 36

Mixers 8

• Rane DJ SEVENTY-TWO | Setting the Adjustable Fader Tension and Cut-in
• Rane DJ SEVENTY-TWO Mixer | Crossfader Disassembly and Adjustment
• Rane DJ SEVENTY-TWO | How to Save & Load User Preferences
• Rane DJ SEVENTY-TWO | Frequently Asked Questions
• Rane DJ Seventy A-Trak Edition | Frequently Asked Questions

View all 8

General 13

• Rane | Gain Staging 101
• Rane DJ | What headphones can I use with my controller?
• Rane DJ | Channel Fader Maintenance
• Rane DJ | Where is my Serato DJ Pro Authorization Code?
• My fader doesn't respond until I move it up and down. What do I do?

View all 13

Revalver 5 | Frequently Asked Questions 8

• ReValver | Is ReValver 5 a software editor for HeadRush hardware?
• How Does Revalver differ from Headrush Rigs?
• How to Download ReValver 4
• ReValver | ReValver 5 is consuming high CPU on my system - What should I do?
• Revalver Amp Cloner | Transferring Clones To The HeadRush Prime, Core, and Flex Prime Boards

View all 8

Revalver 5 | Tutorials 6

• Revalver 5 | Getting Started
• ReValver 5.1 Activation for Legacy License Users
• How to redeem ReValver 5 included with my M-Audio Interface
• ReValver | How to Setup MIDI Mapping within ReValver
• Revalver 5.1 & Amp Cloner | How to Clone a Software Amp Sim

View all 6

Loopers 5

• FAQ
• Updates
• Setup
• Troubleshooting
• Tips and Tricks

Busker 1

• FAQ

Compatibility 7

• Sonivox | macOS 15 Sequoia Compatibility
• SONiVOX | macOS 14 Sonoma Compatibility
• SONiVOX | macOS 13 Ventura Compatibility
• SONiVOX | Windows 11 Compatibility
• SONiVOX | macOS 12 Monterey Compatibility

View all 7

Download and Authorization 1

• Downloading and Re-downloading your Sonivox Plugins

Frequently Asked Questions 33

• SoundSwitch | What is SoundSwitch?
• SoundSwitch | Minimum System Requirements
• SoundSwitch | How to Activate Your 3 Months Free SoundSwitch License with SoundSwitch Hardware Purchase
• SoundSwitch | SoundSwitch Software Subscriptions Explained
• SoundSwitch | What is DMX?

View all 33

Updates and Releases 7

• SoundSwitch | What’s New in SoundSwitch 2.10?
• SoundSwitch | What's New in SoundSwitch 2.9?
• SoundSwitch | Autoloop Improvements in SoundSwitch 2.9
• SoundSwitch | UI and Status Indicator Changes in SoundSwitch 2.9
• SoundSwitch | Utilizing BPM Detection with Virtual Audio Routing

View all 7

Getting Started 15

• SoundSwitch | Getting Started in Edit Mode
• SoundSwitch | Getting Started with Serato DJ Pro
• SoundSwitch | Getting Started with Virtual DJ
• Introduction to SoundSwitch
• SoundSwitch | BPM Detection Overview

View all 15

Edit Mode 28

• SoundSwitch | Saving Projects and Light Shows
• SoundSwitch | Autoloops Explained
• SoundSwitch | Static Looks Explained
• SoundSwitch | Controlling Gobo, Prism & more with Attribute Cues
• SoundSwitch | Phrase Editing

View all 28

Performance Mode 20

• SoundSwitch | Performance Mode Autoscript Troubleshooting
• SoundSwitch | Serato DJ Pro Performance Mode Troubleshooting
• SoundSwitch | Virtual DJ Performance Mode Troubleshooting
• SoundSwitch | Performance Mode Preferences Explained
• SoundSwitch | Resolving MIDI Conflicts with Serato DJ Pro

View all 20

Control One 3

• SoundSwitch Control One | Setup Guide
• SoundSwitch Control One | Firmware Update Walkthrough
• SoundSwitch Control One | Exporting and Importing Project Data

Fixture Manager 8

• SoundSwitch | How to Locate Fixture Profiles in the SoundSwitch DMX Library
• SoundSwitch Fixture Manager | Complete User Guide
• SoundSwitch Fixture Manager | Creating a Fixture Profile
• SoundSwitch Fixture Manager | Creating a Profile for an RGB Par Can
• SoundSwitch Fixture Manager | Creating a Profile for Moving Head with Color Wheel

View all 8

Engine Lighting 3

• SoundSwitch | Getting Started with Engine Lighting
• SoundSwitch | Engine Lighting Performance Mode Troubleshooting
• SoundSwitch & Engine Lighting | Utilizing OmniSource

Compatibility 2

• SoundSwitch | macOS 15 Sequoia Compatibility
• SoundSwitch | macOS 26 Tahoe Compatibility

Account and Licensing 6

• SoundSwitch 2.10 | Existing User Account Setup and Migration
• SoundSwitch | How to Set Up and Activate your SoundSwitch Subscription
• SoundSwitch | Activating Older Versions of SoundSwitch with the iLok License Manager
• SoundSwitch | My SoundSwitch License is not present in my inMusic Profile.. Help!
• SoundSwitch | How to Pause or Cancel your SoundSwitch Subscription

View all 6

STX 2

• Stanton STX | Frequently Asked Questions
• Stanton STX | Belt Replacement Procedure

Compatibility 4

• 2getheraudio | macOS 15 Sequoia Compatibility
• 2getheraudio | macOS 14 Sonoma Compatibility
• 2getheraudio | macOS 13 Ventura Compatibility
• 2getheraudio | macOS 26 Tahoe Compatibility

Plugins 28

• 2getheraudio | RE4ORM XY Effects Explained
• 2getheraudio | Working with Presets in RE4ORM
• 2getheraudio | RE4ORM Signal Path Explained
• 2getheraudio | RE4ORM Master Controls Explained
• 2getheraudio | Free4orm Filter Explained

View all 28

Purchasing & Billing 1

• 2getheraudio | I haven’t received a purchase receipt e-mail or serial activation code. What do I do?

Placing An Order 23

• What is a pre-authorization or authorization hold?
• What is the telephone number for inMusic Store Customer Service?
• My billing and shipping address are not the same. Can I still place an order?
• What are Wish Lists?
• What is the email address for customer service?

View all 23

Placing An Order 23

• What are the order processing, restrictions and shipping cutoff times?
• If I place my order today, how soon will I get it? Will it ship the same day?
• The product I would like to order is not available in the inMusic Store.
• When does my credit card get charged?
• Do you require a signature to receive a package?

View all 23

Shipping 13

• How do I track my order?
• What shipping methods are offered?
• What does Free Ground Shipping mean?
• Do you offer free shipping to Alaska & Hawaii?
• How do you calculate the shipping rate?

View all 13

Returns 11

• What is your return policy?
• How do I return my order?
• What is your exchange policy?
• Is there a restocking fee on a return order?
• What is the email address to request a return, refund or price adjustment?

View all 11

Warranty & Support 6

• How do I register my new inMusic Brands product?
• How do I contact Technical Support?
• Do you offer an extended warranty program?
• What's the warranty duration for my unit and how do I get service for it?
• inMusic Support | How To Make Sure I Receive Emails From inMusic Support

View all 6

Compatibility 9

• AIR Music Tech | macOS 26 Tahoe Compatibility
• AIR Music Tech | macOS 15 Sequoia Compatibility
• AIR Music Tech | macOS 14 Sonoma Compatibility
• AIR Music Tech | macOS 13 Ventura Compatibility
• AIR Music Tech | Windows 11 Compatibility

View all 9

Purchasing & Billing 5

• What to do if your software order is not accepted on Checkout - ESW / Fastspring
• AIR Music Tech | I purchased my AIR software from Sweetwater. How do I download it?
• AIR Music Tech | Purchasing and Downloading AIR Plugins and FX
• AIR Music Tech | How to Retrieve an AIR Music License from a Third-Party Site (Plugivery)
• AIR Music Tech | Third-Party Giveaways / Promotions

Missing Content 2

• AIR Music Tech | Troubleshooting Missing Factory Content and Presets - Windows 10/11
• AIR Music Tech | Troubleshooting Missing User Presets (Windows 10/11)

Plugins 29

• AIR Music Tech | Installing and Activating your AIR Plugins
• AIR Music Tech | How do I get the AIR VST plugins if I already have the MPC versions?
• AIR Music Tech | When I scan for plugins in my DAW, my AIR plugins don't appear. Where can I find them? (Windows)
• AIR Music Tech | Adjusting Firewall Access to Solve Installation & Activation Issues
• Loom II | Installing Expansions

View all 29

Tips and Tricks 19

• Tips & Tricks | How to Export your System Information File
• Tips & Tricks | Reformatting Storage Devices
• Understanding Hot Cues
• Understanding Roll Mode
• Understanding the difference between Phono and Line-Level signals

View all 19

Registration and Downloads 2

• How do I register my product?
• How to Request a License Deactivation for Transfer or Sale to a New User

USB-MIDI Troubleshooting 9

• Troubleshooting USB MIDI devices on Mac
• How To Find Your Computer Specs
• How to Troubleshoot Your Class-Compliant MIDI Keyboard or Controller Connection
• Using a MIDI Monitor to Test a MIDI Device
• Unlocking the High Performance Plan on a Windows Computer

View all 9

Audio Device Troubleshooting 5

• Gain Staging 101
• Troubleshooting DPC Latency
• How to Disable Exclusive Mode for my Audio Device?
• Troubleshooting audio issues in Serato
• Audio output from my controller sounds doubled, or has an echo effect. What do I do?

Contacting Support 3

• Accessing the Support Ticket Portal
• I need help with my product. What can I do?
• inMusic Support | Who is "Riff"?

Troubleshooting 4

• inMusic Software Center | Troubleshooting Download Errors
• inMusic Software Center | Not Launching on Windows 10 / 11
• inMusic Software Center | Safari Can't Open the Page - macOS
• inMusic Software Center | How To Redeem Software Included With inMusic Hardware

Account Support 34

• Native Instruments | Help with Buying or Selling Second-Hand
• Error Message when logging in or creating an account: "Public Data Breach"
• A Product is Missing from My Native Instruments Account
• My serial is already registered to another User Account
• On How Many Computers Can I Activate My Native Instruments Product?

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Purchase Support 49

• Native Instruments | Having trouble with your Voucher? Start here!
• Need help with your 360 subscription?
• Why are there different update prices for Komplete 26?
• Warranty Policy for International Shipping and Freight Forwarding
• Notes on the 'Premium Tube Series'

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Native Access 142

• My products are showing as demo in Native Access
• My product is missing in Native Access
• Native Access | Installation Failed: Previews Library (macOS 15 Sequoia / 26 Tahoe)
• NI Download and Installation Guide
• System Error: "The code execution cannot proceed because mia.lib was not found"

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Traktor 146

• Custom Audio Routing Reset in Traktor Pro 4.4.2
• Traktor Pro 4 | Crash on startup: Fixing streaming folder permissions for Beatport/Beatsource
• Traktor: How to convert your Beatsource tracks to Beatport
• Troubleshooting blurry waveforms and GPU crashes in Traktor Pro 4
• Configuring the microphone inputs for the DDJ-FLX4

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Maschine 92

• Maschine+ | Error: Registration Failed
• Maschine+ | Supported NI Products & Compatibility List
• Maschine | How to use Play Series Instruments and new Effects on Maschine+
• How to use the Modulation Editor in Maschine 3.4
• Maschine | How to use the Maschine 3 Update on Maschine+

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Komplete Kontrol 70

• Komplete Kontrol | How to use the Kontrol S-Series MK3 Firmware 2.1.2
• What's new in Komplete Kontrol 3.5.0
• How to use MIDI Templates with the Kontrol S-Series MK3
• How to use the new Play Assist function on the Kontrol S-Series MK3
• Komplete Kontrol Scan App Crashes

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Kontakt 69

• Kontakt 8.8 - User Interface Changes
• After updating my Kontakt Libraries, they no longer appear in Kontakt 6
• The new browser categories in Kontakt 8
• Since Updating My Kontakt Libraries, They Do Not Load in Kontakt
• My Kontakt Library Loads with Broken Graphics

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DAW Guides 91

• How to install Pro Tools Intro+
• Recording MIDI Notes in Cubase from a Maschine Controller
• Native Instruments | Triggering Maschine Scenes with MIDI Notes in Your DAW
• How to Replace Older NI Plug-Ins in Your DAW Projects
• Fixing NI Host Integration Issues in GarageBand and Logic Pro

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Music Production Hardware 20

• I Cannot Activate the MIDI Input in the Audio and MIDI Settings (Windows)
• Native Instruments | What is Controller Editor?
• My Native Instruments Hardware Device is Not Recognized
• My Komplete Kontrol keyboard does not start
• Kontrol S-Series | The Instance Button On My Komplete Keyboard Does Not Work

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Reaktor 28

• How to Load Reaktor Instruments and Effects
• How to Use Automatic Saving with Reaktor in your DAW
• Reaktor | Why is Reaktor Player Running in Demo Mode?
• How to Save Custom Presets in Reaktor (Full and Player)
• How to Set Up TouchOSC with Reaktor

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Synths 15

• Massive X | Preventing The Animator From Filling The DAW Undo History
• What's the difference between Massive X and Massive X Player?
• I Cannot Find Massive X after Installation
• I Cannot Find Super 8 R2 in Reaktor 6
• Presets Missing In Absynth 5 / FM8 / Massive Browser

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Battery 13

• How to Play Battery Kits with a Maschine Controller
• The Battery 4 Plug-In is Missing from my DAW Since Updating to 4.1.6 (Mac)
• Battery 4 | Loading Expansion Kits and Samples
• Battery 4 | Factory Library Missing Or Not Loading Troubleshooting Guide
• How Can I Access the Battery 3 Library within Battery 4?

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Guitar Rig and Effects 13

• Guitar Rig Opens with a Black Window
• Guitar Rig 6 Stays in Demo Mode (Windows)
• Controlling Guitar Rig with Automation in Logic Pro
• Native Instruments | Using MIDI Learn to Control Guitar Rig in Pro Tools
• How to Resolve Performance Issues with Guitar Rig

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Audio Interfaces 3

• Komplete Audio MK2 Audio Issues (Windows)
• My KOMPLETE AUDIO 6 MK2 Is Not Recognized in the Control Panel (Windows)
• Using a Native Instruments audio interface as system audio output

All Other Products 13

• NI Expansions for MPC & NI MPC Editions (Play Series) - Frequently Asked Questions
• NI MPC Editions (Play Series) - Setup Guide
• NI Expansions for MPC - Setup Guide
• Absynth, FM8, Massive | Transferring user-sounds to another computer
• My Massive X Browser is Empty

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General and Guidelines 55

• Native Instruments | Linux compatibility with Native Instruments products
• Native Instruments | How to become a Native Instruments affiliate
• How to grant audio apps access to your local network on macOS 15 Sequoia
• How to install Bitwig Studio 8-Track
• Native Instruments | How to install Cubase LE

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