In rare instances, our payment provider ESW or FastSpring may present an error upon check-out for your order. 


Example Errors:


Fastspring Checkout Error: "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." 


ESW Checkout Error: "The payment was unsuccessful. Please try again."


In most cases, checkout failure is due to fraud prevention/risk analysis - Assuming funds are available on your credit card and your bank has not declined the transaction, a temporary hold may have been placed against your device IP due to one or more of the following reasons: 


  • IP Address Country
  • IP Address Region
  • Payment Type
  • Card Country


Here's what we suggest:


  • Disable your VPN / Private Relay 
  • Clear the cookies / Cache on your browser
  • Try a different web browser
  • Try Incognito mode on the web browser
  • Try a different payment method
  • Try from your smart device / mobile phone
  • Connect to a mobile network via a personal hotspot


If you continue to experience any checkout errors upon placing your order... We suggest you contact the appropriate party directly, to help you proceed with placing your order:



Once you've submitted your customer details to FastSpring or ESW, a member of their team will respond as soon as possible. 


Note, that inMusic (AIR/AKAI PRO/ BFD/ HEADRUSH) support is unable to directly solve checkout failure issues - While our support team is available to assist, please be mindful of this upon creating a support ticket. 


How can I tell if I need to contact Fastspring or ESW?


Checkout for AIR / AKAI PRO / BFD / Engine DJ Stems products are held with ESW - The checkout window appears as follows:




Checkout for AKAI PRO MPC2, MPC STEMS, MPC3 Public Beta or HEADRUSH is held with FastSpring - The checkout window appears as follows: