inMusic Support

If you have issues redeeming vouchers or gift cards, ensure your cart excludes sale items, upgrades, hardware, NKS partner products, subscriptions, or previ...

Here are instructions for managing a 360 subscription, including updating payment methods, changing plans, and canceling subscriptions via a subscription po...

With the release of Komplete 26, we continue to expand the ecosystem with a significant amount of new content, including new boutique libraries, Play Serie...

Does my warranty cover products shipped via a freight forwarder? Our product warranty at Native Instruments is only valid in the country or region where...

Since the release of Komplete 15, the Premium Tube Series (including Passive EQ, Vari Comp, and Enhanced EQ) is no longer available for purchase and is ther...

The following chapters show which products are included in the 3 different Komplete 15 bundles. If you are looking for a side-by-side comparison instead, p...

What are the shipping costs for orders from the Online Shop? Native Instruments offers free shipping worldwide in many countries. In other areas, shipping...

In case you are having a problem during the check-out process in the NI web shop (including payment issues, issues with your address, shopping cart, etc.)  ...

To see the available shipping options and payment methods that are available for your region, add all the NI products you wish to buy to your shopping cart ...

Once an order is placed it is immediately prepared for shipping in our warehouse. For this reason it is not possible for Native Instruments to change the s...