Purchase Support

I cannot add a product to the shopping cart
To make sure your product appears in the shopping cart correctly, make sure the country selected in the top right corner matches your current location. I...
Thu, 11 Jun, 2026 at 8:49 AM
NI 360 Bundle | What's Included?
Welcome to this support article on the NI 360. Here you'll find a list of all the instruments, effects, and Massive X Expansions included in the NI 360 ...
Mon, 15 Jun, 2026 at 12:27 PM
Native Instruments | Why does the price for my Update / Upgrade increase when I add it to my shopping cart?
Example: The price for the Komplete 15 Ultimate Update is shown as 399€ in the webshop catalog, but when you add it to the shopping cart, it goes up to 599€...
Tue, 9 Jun, 2026 at 5:40 AM
Native Instruments | What is the status of my order?
If you purchased a product via the Native Instruments online shop, you can track the status of your order in your NI user account on our website. You can ve...
Tue, 9 Jun, 2026 at 11:19 AM
Native Instruments | Where can I download the invoice for my NI 360 subscription?
You can download the invoice for your NI 360 subscription in your MyAccount area:  Log in to your account HERE In the Subscription tab, click Manage...
Tue, 9 Jun, 2026 at 9:13 AM
Native Instruments | Which Products are included with NI 360 Essentials / Plus / Pro?
Here you find a list of all the instruments, effects, and Massive X Expansions included in the NI 360 bundles: TABLE OF CONTENTS Instruments Effects ...
Tue, 9 Jun, 2026 at 8:02 AM
How to Register a Hardware-Software Bundle
TABLE OF CONTENTS Native Access 2 Registering Your Hardware Device Locating your Software Downloads Native Access 1 Registering Your Hardware Device...
Fri, 5 Jun, 2026 at 6:39 AM
Can I get a discount on Native Instruments Products?
There are different ways to find out about discounted pricing at Native instruments: 1. Sales Specials Native Instruments offers sales specials on a v...
Thu, 4 Jun, 2026 at 11:15 AM
Native Instruments | What types of products are included in Komplete 15?
In this article, we will list which products are included in the Komplete 15 (Select / Standard / Ultimate / Collectors) bundles by category and format. ...
Tue, 9 Jun, 2026 at 11:02 AM
How to Upgrade Komplete Select to the Komplete 15 Collectors Edition
Upgrading from Komplete Select to the Komplete 15 Collectors Edition: If you already own Komplete Select and want to upgrade to the Komplete 15 Colle...
Mon, 8 Jun, 2026 at 11:09 AM
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