Purchase Support
TABLE OF CONTENTS Komplete 8 / Komplete 8 Ultimate Platforms Synthesizers Creative Samplers Sampled Instruments Studio Effects Creative Effects ...
Tue, 9 Jun, 2026 at 10:58 AM
Note: In this article, we are referring to e-vouchers that are being granted after NI product registrations. The terms & conditions of other NI e-vouche...
Tue, 9 Jun, 2026 at 6:07 AM
We offer demo versions of most of our software so you can try them with your own setup before making a purchase. These demos can be downloaded from our webs...
Thu, 4 Jun, 2026 at 4:53 AM
On rare occasions, delays of the shipment may occur, especially in remote areas. Unfortunately, NI has no influence on this. Please contact your local c...
Wed, 10 Jun, 2026 at 11:33 AM
Certain NI products qualify for discounted updates and upgrades to the various Komplete 15 bundles. You can find the list of products and their possible upg...
Thu, 11 Jun, 2026 at 5:51 AM
Native Instruments | Is it Possible to Receive the Serial Number by Email Before my Package Arrives?
It is not possible to obtain the serial number beforehand. If you purchased the boxed version of a product, please wait for the shipment to arrive- the seri...
Thu, 11 Jun, 2026 at 4:57 AM
Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply. Find detailed information here.
Wed, 10 Jun, 2026 at 10:44 AM
VAT stands for "Value Added Tax", which is an indirect sales tax. If you live in the European Union (but outside of France or Germany) and are exe...
Wed, 10 Jun, 2026 at 10:36 AM
In this article, we explain the difference between paid and free updates. Battery is used in the examples below, but this info applies to all NI product upd...
Thu, 4 Jun, 2026 at 11:12 AM
Yes — your invoice will be sent as a PDF via email once your order has been shipped from our warehouse or your download order has been processed. The subje...
Thu, 4 Jun, 2026 at 8:28 AM