In the process of troubleshooting your software or hardware's interaction with your computer, it is essential that your support technician be provided with the most thorough information about your computer available. Rather than compile a clunky collection of screenshots, exporting your System Information File, also known as NFO/SPX, is the quickest and most complete way to accomplish the task. This guide serves to demonstrate the steps on Windows and MacOS computers.
TABLE OF CONTENTS
Exporting System Information - MacOS
1) From your desktop, click on the Apple Menu and select 'About this Mac'
2) Once the 'About this Mac' window opens, select 'System Report.' This will open the System Information Window.
3) From the System Information window, select File>Save.
4) Name your file '*MyName*_SysInfo' and save to your desktop. It will save as a .spx file, which is the intended and correct format.
5) Attach the System Information file in a reply to your support technician.
Exporting System Information - Windows
1) In your Start/Search Bar, type 'System Information' and select the System Information program.
2) From the System Information Window, select File>Save
3) Name your file '*MyName*_SysInfo' and save to your desktop. It will save as a .NFO file, which is the intended and correct format.
4) Attach the System Information file in a reply to your support technician.