inMusic Support

AIR | Download and Authorization 12

• Installing and Activating your AIR Plugins
• AIR | How do I get the AIR VST plugins if I already have the MPC versions?
• Downloading and Re-downloading your Air Music Technology Plugins
• When I scan for plugins in my DAW, my AIR plugins don't appear. Where can I find them? (Windows)
• Adjusting Firewall Access to Solve Installation & Activation Issues

View all 12

AIR | Software Compatibility 10

• AIR Music Tech | macOS 15 Sequoia Compatibility
• AIR Music Tech | macOS 14 Sonoma Compatibility
• AIR Music Tech | macOS 13 Ventura Compatibility
• AIR Music Tech | Windows 11 Compatibility
• AIR Music Tech | macOS 12 Monterey Compatibility

View all 10

AIR | Frequently Asked Questions 6

• I purchased my AIR software from Sweetwater. How do I download it?
• Only 8 of the Creative FX Collection plugins appear in Pro Tools. Where do I find the additional 20 FX plugins?
• Where Are My Air Music Technology Plugins Stored on My Computer?
• Can TimeWARP 2600 Be Used as an Audio Insert Plugin?
• AIR AIEP Complete / Select with MPC Standalone Hardware Compatibility

View all 6

AIR | Upgrade Offers 0

AIR | Known Issues 1

• AIR Activation Errors | How to Sync Date and Time on Mac and Windows Computers

Placing An Order 1

• What to do if your software order is not accepted by FastSpring

MPC Key 61 | Getting Started 2

• Akai Pro MPC Key 61 | Firmware Update Walkthrough
• Akai Pro MPC Key 61 | Installing MPC 2 and Included Synth Plugins

MPC Key 61 | Frequently Asked Questions 3

• Akai Pro MPC Key 61 | Frequently Asked Questions
• I'm trying to activate my expansion plugins in MPC, but I only have the option to start a trial. What do I do?
• How do I change Velocity Curve on the MPC Key 61 Keybed?

MPC Key 61 | Troubleshooting 2

• Akai Pro MPC Key 61 | Troubleshooting Guide
• Akai Pro MPC Key 61 | My Pedal is Working in Reverse

MPC Series | Getting Started 15

• Akai Professional | Stems Separation - How to Install and Activate Stems
• Akai Pro MPC Stems | Frequently Asked Questions
• Akai Pro MPC Series | Where do I find my MPC 2 Software Activation Code?
• Akai Pro | MPC Store FAQ- Accessing Your Purchased Expansions and Software from Fastspring
• Akai Pro MPC X | Unboxing and Basic Setup

View all 15

MPC Series | Frequently Asked Questions 53

• Akai Pro MPC Key 37 | Frequently Asked Questions
• When trying to update to MPC Firmware 2.11 via WIFI I get the error message "You are running the latest version of MPC." What do I do?
• Akai Pro | Is my MPC hardware eligible for a free copy of MPC 2.0?
• Akai Pro MPC Studio MKII | Frequently Asked Questions
• Akai Pro MPC X and MPC 2.0 | Frequently Asked Questions

View all 53

MPC Series | Training 33

• Akai Pro MPC X and Live | Complete Setup and Routing in Cubase
• Akai Pro MPC | Complete Setup in Pro Tools
• Akai MPC Live and MPC X - Transferring Content to and From the MPC Live and MPC X
• Akai Pro MPC X and Live | Exporting Expansions from the MPC Software
• Akai Pro MPC Live | Syncing a MIDI controller with an MPC Live

View all 33

MPC Series | Maintenance and Care 6

• Akai Pro MPC | Firmware Update Walkthrough
• Akai Pro MPC Live and Live II | Managing Battery Life
• Akai Pro Force | Firmware Update Walkthrough
• Akai Pro MPC X and MPC Live | System Resources Management
• Akai Pro MPC Series | Optimizing Your MPC's Internal Storage

View all 6

MPC Series | Troubleshooting 19

• MPC Series | Getting Rid of Freezing and other Performance Issues
• Akai Pro MPC Studio MKII | Troubleshooting Guide
• Akai Pro MPC | Troubleshooting Invalid Serial Number and Other Common Unlock Problems
• Optimizing Your System, Improving Performance, and Managing Latency
• Why Can't I Hear My Splice Samples?

View all 19

MPK Mini Series | MPK Mini Plus 10

• Akai Pro MPK Mini Plus | Firmware Update Walkthrough
• Akai MPK Mini Plus | Hardware & Control Mapping in MPC Beats
• Akai Pro MPK Mini Plus | How to Use the Sequencer & Arpeggiator
• Akai Pro MPK Mini Plus | How to Use Scales & Chords Modes
• Akai Pro MPK mini Plus | Troubleshooting Guide

View all 10

MPK mini Series | Setup and Tutorials 9

• Akai Pro MPK Mini, MPK mini Play & MPK Mini Plus | How to Download, Install and Setup the Included Software
• Akai Pro MPK Mini mk3 | Hardware Setup & Control Mapping in MPC Beats
• Akai Pro MPK Mini Play mk3 | Onboard Features & Standalone Use
• Akai Pro MPK Mini Play | How to use the Editor
• Akai Pro MPK mini | Making Your First Pop Song with MPC Beats

View all 9

MPK mini Series | Frequently Asked Questions 6

• Akai Pro MPK mini mk3 | Frequently Asked Questions
• Akai Pro MPK mini Play | Frequently Asked Questions
• MPK Mini Series | Applying Transposition To MPK Mini Play MK3
• Where are the AIR titles previously supplied with MPK Mini?
• Akai Pro MPK mini Series | How to Restore Factory Presets

View all 6

MPK mini Series | Troubleshooting 1

• Akai Pro MPK mini mk3 | Upgrade v??.?? Error and Installing the Firmware

Akai Pro | Compatibility 8

• Akai Pro | macOS 15 Sequoia Compatibility
• Akai Pro | macOS 14 Sonoma Compatibility
• Akai Pro | macOS 13 Ventura Compatibility
• Akai Pro | Windows 11 Compatibility
• Akai Pro | macOS 12 Monterey Compatibility

View all 8

Akai Pro | Updates and Release Notes 2

• MPC v2.11.5 Release Notes
• MPC Beats v2.11.5 Release Notes

Akai Pro Software | Activation Troubleshooting 16

• Akai Pro MPC 2 Software | How to Download, Install, and Activate
• Akai Pro MPC 2 Software | Managing your MPC 2.0 License
• Akai Pro | How to Redeem and Set-up Your 6-Months of Free Reason+
• Akai Pro MPC Instruments & FX | How to Install and Authorize MPC Standalone & Desktop
• Akai Pro MPC 2 Software | Activating MPC to a Second Computer

View all 16

Akai Pro Software | Training 17

• Akai Pro MPC Beats & MPC 2 | Creating, Exporting, and Importing New Midi Maps
• Akai Pro MPC 2 Software | How to Install and Use MPC Expansions
• Akai Pro MPC 2 Software | Changing Time Signature
• Akai Pro MPC 2 Software | How to Create Keygroup programs using Auto Sampler
• Akai Pro MPC 2.0 | How Do I Manually Change Audio Routing?

View all 17

Akai Pro Keyboards and Controllers | Getting Started 18

• Akai Pro | EWI
• Akai Pro MPK2 Series | Updating Firmware to v1.02 for M1 Compatibility
• Akai Pro APC Key 25 mk2 | Troubleshooting Guide
• Akai Pro APC mini mk2 | Troubleshooting Guide
• Akai Pro MPK2 Series | Setup with MPC 2.0 Software

View all 18

Akai Pro Keyboards and Controllers | Frequently Asked Questions 16

• Akai Pro APC Key 25 mk2 | Frequently Asked Questions
• Akai Pro APC mini mk2 | Frequently Asked Questions
• Akai Pro MPD218 | Frequently Asked Questions
• Akai Pro EWI Solo | Where is the serial number located?
• Akai Pro EWI Solo | Can I use my own custom finger mapping?

View all 16

Akai Pro | MPD218 3

• Akai Pro MPD218 | How to Download, Install, And Unlock the Included Software
• Akai Pro MPD218 | Optimizing Performance and Reducing Double Triggering
• Akai Pro MPD218 | MIDI Mapping in MPC Beats

Akai Pro | Fire 5

• Akai Pro Fire | How to Download and Install FL Studio: Fruity Fire Edition
• Akai Pro Fire | Overview and Tutorial Videos
• Akai Pro Fire | FL Power User Videos with Michael Wynne
• Akai Pro Fire | Frequently Asked Questions
• Akai Pro Fire NS | I am unable to register my product

Akai Pro | APC 64 4

• Akai Pro APC 64 | Frequently Asked Questions
• Akai Pro APC 64 | Troubleshooting Guide
• Akai Pro - APC 64 | Registration and Downloading Included Software
• Akai Pro APC 64 | Firmware Update

Alto Professional | FAQ 15

• Alto Professional Uber FX2 | Frequently Asked Questions
• Alto Pro TS4 Series | Frequently Asked Questions
• Stealth Wireless MK2 | Is the Stealth Wireless MK2 compatible with Previous Versions of the Stealth Wireless?
• Where can I download the TrueSonic 4 App for the TS4 Alto Series?
• How to fix distortion with the Alto Professional Stealth Wireless MKII

View all 15

Alto Professional | TS4 Series 3

• Alto Pro TS4 Series | Connecting the App, Changing Settings, & Using Stereo Link
• Alto Pro TS4 Series | Setting Levels on your Alto TS4 Speaker
• Alto TS4 Series | Can the input voltage be changed?

Alto Professional | Compatibility 2

• Alto Professional | macOS 15 Sequoia Compatibility
• Alto Professional | macOS 14 Sonoma Compatibility

Frequently Asked Questions 15

• Denon DJ PRIME 4 + | Frequently Asked Questions
• Denon DJ SC Live 2, SC Live 4, and Prime Go | Driver Will Not Install
• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Authorization Code?
• Hovering my hand above the platter stops playback - Is this normal?

View all 15

Compatibility 9

• Denon DJ | macOS 15 Sequoia Compatibility
• Denon DJ | macOS 14 Sonoma Compatibility
• Denon DJ | Serato DJ Pro Stems Compatible Hardware
• Denon DJ | macOS 13 Ventura Compatibility
• Denon DJ | Windows 11 Compatibility

View all 9

Maintenance and Care 4

• Denon DJ MCX8000 | Optimizing Performance and Improving Latency
• Denon DJ MCX8000 | Getting Rid of Freezing, Distortion, Dropouts and other Performance Issues
• Denon DJ SC6000M | Inconsistent Motor Speeds & Pitch Drift
• Denon DJ hardware | Missing overview waveforms

Tips and Tricks 3

• Denon DJ PRIME Series | Optimizing Search Function on a PRIME device
• Denon DJ X1800 and X1850 PRIME | How to setup in OBS for Live Streaming
• Denon DJ | Preparing For Your First Gig

Denon Professional | Frequently Asked Questions 15

• Denon Pro Audio Commander | Frequently Asked Questions
• Denon Pro DN-200BR | Frequently Asked Questions
• Denon Pro DN-200WS | Frequently Asked Questions
• Denon Pro DN-202WR & Denon DN-202WT | Frequently Asked Questions
• Denon Pro DN-300C MKII | Frequently Asked Questions

View all 15

Denon Professional | Setup and Tutorials 4

• Denon Pro DN-350UI | Connecting to Spotify
• Denon Professional DN-700R | Updating The Firmware
• Denon Professional | Setting up an FTP Server on Windows 11
• Denon Pro | Commercial Bluetooth Troubleshooting

Engine DJ | Frequently Asked Questions 36

• Engine DJ 2.4.0 Updates
• Engine DJ 3.3 | Frequently Asked Questionss
• Engine DJ Smartlists | Frequently Asked Questions
• Engine DJ | Dropbox FAQs & How To
• How many Active Loops can I set per track?

View all 36

Engine DJ | Tutorials 14

• Engine DJ Profiles Walkthrough
• Engine DJ | Setting Up Your Drive
• Engine DJ | Deleting Tracks From Your Library & Drive
• How to Import a rekordbox Collection into Engine DJ (Playlists, Hot Cues, Loops, Beat Grid)
• How to Set up and Sync Engine Lighting with Philips Hue Smart Lights

View all 14

Engine DJ | Issues and Solutions 16

• Engine OS | Wi-Fi Connection Fails with WPA3 Enabled Router
• Engine DJ | Tidal Track Download Failed
• Engine DJ | Fixing and Preventing Engine Library Corruption
• Engine DJ | Unable to Connect to Personal Hot Spot from iPhone or iPad
• Engine DJ | Access to Dropbox via Engine DJ Hardware

View all 16

Engine DJ | System Requirements and Compatibility 6

• Engine DJ | macOS 15 Sequoia Compatibility
• macOS 14 Sonoma Compatibility Notice
• macOS 13 Ventura Compatibility Notice
• Windows 11 Compatibility Notice
• macOS Monterey Compatibility Notice

View all 6

Engine DJ | Updates and Releases 12

• Engine DJ | 4.0 Release Notes
• Denon DJ | How To Update Engine DJ OS
• Numark | How to Update Engine DJ OS
• Engine DJ | 3.4 Release Notes
• Engine DJ | 3.3 Release Notes

View all 12

HeadRush Prime 15

• HeadRush Prime | Updating the Firmware
• HeadRush Prime | How to Calibrate the Expression Pedal
• Headrush Prime | Troubleshooting the Amp Cloner
• Headrush Prime | Dry Mic Setup and Troubleshooting
• Headrush Prime | What are the new signal paths for rigs?

View all 15

Headrush | FAQ 35

• HeadRush | Effect and Control List
• What does "FRFR" stand for?
• HeadRush Looperboard | Frequently Asked Questions
• What is the output power of the FRFR speakers?
• HeadRush MX5 | Frequently Asked Questions

View all 35

Headrush | Setup and Troubleshooting 18

• HeadRush Pedalboard | How to Download and Load the Included Celestion IR Files
• HeadRush Pedalboard | Exiting the firmware update mode and loading screen
• HeadRush Pedalboard | Assigning Alternative Outputs and The Four Cable Method
• HeadRush Pedalboard | Backing up Presets to your Computer
• HeadRush Pedalboard | Tutorial Series

View all 18

Headrush | Compatibility 6

• HeadRush | macOS 15 Sequoia Compatibility
• HeadRush | macOS 14 Sonoma Compatibility
• HeadRush | macOS 13 Ventura Compatibility
• HeadRush | Windows 11 Compatibility
• HeadRush | macOS 12 Monterey Compatibility

View all 6

Headrush | Press Releases 0

Software Activation with iLok 5

• Activating and Deactivating AIR and Sonivox Plugins
• iLok Universe | Activating a Second computer with the iLok License Manager
• iLok Universe | Deactivating & Transferring Licenses with the iLok License Manager
• iLok Universe | Managing your Activations with the iLok License Manager
• iLok Universe | Redemption/Activation Issues and How to resolve them

Software Activation with iLok | Troubleshooting 4

• I authorized my license with the software's authorizer and now I can't activate on a different computer. What do I do?
• When I attempt to redeem my activation code, I get an error stating the code redemption limit has been reached. What do I do?
• Error: Code redemption limit has been reached
• When I try to open iLok I get an error stating "Software Component Unavailable." What do I do?

ION Audio | Frequently Asked Questions 94

• How do I register my ION Audio product?
• ION Audio Acadia | Frequently Asked Questions
• ION Audio Party Rocker Go | Frequently Asked Questions
• Can I link the Pathfinder 320 with other ION Audio products?
• ION Audio Block Rocker Plus | Frequently Asked Questions

View all 94

ION Audio | Battery Care & Maintenance 11

• How to Replace the Battery in an ION Portable Speaker
• How to Replace the Battery in an ION Pathfinder Charger
• ION Audio | What battery does my ION speaker use?
• ION Audio Acadia | Why isn't my unit charging?
• ION Audio Bright Max | Why is my unit not charging?

View all 11

ION Audio | Setup and Troubleshooting 17

• Tips and Tricks | Pairing Bluetooth speakers to a phone, tablet, or other compatible device
• ION Audio Geode Rock Speaker | Bluetooth Pairing & Stereo Link™
• ION Audio Total PA | ERP Mode and Your Total PA Speaker
• ION Audio Retro Rocker | Connecting to Bluetooth and Recording to Tape, USB, or SD Card
• What microphone works with my ION speaker?

View all 17

ION Audio | EZ Vinyl/Tape Converter 3

• ION EZ Vinyl/Tape Converter | Windows Walkthrough and Troubleshooting
• I lost my EZ Vinyl/Tape Converter installation disc
• EZ Vinyl/Tape Converter | How to use with M1 Macs

ION Audio | Compatibility 6

• ION Audio | macOS 15 Sequoia Compatibility
• ION Audio | macOS 13 Ventura Compatibility
• ION Audio | Windows 11 Compatibility
• ION Audio | macOS 12 Monterey Compatibility
• ION Audio | macOS 11 Big Sur Compatibility

View all 6

ION Audio | App Control 3

• ION Audio Sound XP | Frequently Asked Questions
• ION Audio Sound Control | Which speakers are compatible with the ION Sound Control app?
• ION Audio Sound Control | How to Save FM Radio Presets

General Troubleshooting 3

• inMusic Software Center | Not opening or launching on Windows 10 or 11
• inMusic Support | Fully Enabling DJ Software on Mac
• Rubber Elements Of My Product Are Becoming Sticky

M-Audio | Compatibility 9

• M-Audio | macOS 15 Sequoia Compatibility
• M-Audio | macOS 14 Sonoma Compatibility
• M-Audio | macOS 13 Ventura Compatibility
• M-Audio | Windows 11 Compatibility
• M-Audio | macOS 12 Monterey Compatibility

View all 9

Frequently Asked Questions 10

• How do I register my M-Audio product?
• How do I find out which version of the firmware is installed on my M-Audio keyboard?
• M-Audio | How to Redeem and Set-up Your 6-Months of Free Reason+
• M-Audio | EX-P Troubleshooting
• M-Audio | SP-2 Troubleshooting

View all 10

M-Audio | Oxygen Pro Series 15

• M-Audio Oxygen Pro Series | Setup in Pro Tools
• M-Audio Oxygen Pro Series | Setup in Logic
• M-Audio Oxygen Pro Series I Setup in Ableton Live Lite
• M-Audio Oxygen Pro Series | Setup in FL Studio
• M-Audio Oxygen Pro Series I Setup in MPC Beats

View all 15

M-Audio | Oxygen MKV Series 11

• M-Audio Oxygen MKV Series | Frequently Asked Questions
• M-Audio Oxygen MKV | Firmware Update Process
• M-Audio Oxygen MKV Series | Setup Guide in Ableton Live
• M-Audio Oxygen MKV | Ableton Auto-Mapping
• M-Audio Oxygen MKV | Ableton Clip Launching

View all 11

M-Audio | Audio and MIDI Interfaces 11

• M-Audio M-Track Duo & Solo | Setup with MPC Beats
• M-Audio | Troubleshooting Distortion, Clicks & Pops With Your Audio Interface
• M-Audio | Troubleshooting Audio Signal & Playback With Your Audio Interface
• M-Audio AIR Series | Troubleshooting Audio Distortion
• M-Audio | My USB Powered Device disconnects randomly from my computer. What do I do? (Windows)

View all 11

M-Audio | Updates and Announcements 1

• Pro Tools | First M-Audio Edition, 20 Avid Effects, and Avid Virtual Instruments Discontinued

M-Audio | Keystation Series 4

• M-Audio Keystation 88 MK3 | Frequently Asked Questions
• M-Audio Keystation Series | My keys aren't playing the right notes
• M-Audio Keystation Series | The notes are detuning or bending in pitch
• M-Audio Keystation Series | An Individual Key is Unresponsive

M-Audio | Hammer 88 Pro Series 9

• M-Audio Hammer 88 Pro Series | Frequently Asked Questions
• M-Audio Hammer 88 Pro Series | Setup in Logic
• M-Audio Hammer 88 Pro Series | Setup in Bitwig
• M-Audio Hammer 88 Pro Series | Troubleshooting Guide
• M-Audio Hammer 88 Pro Series | Setup in Studio One

View all 9

M-Audio | CTRL49 and VIP 8

• M-Audio CTRL49 | Complete Software Installation and Authorization Walk-through
• M-Audio CTRL49 | Using the VIP Music Software
• M-Audio CTRL49 | Introduction, Overview, and Demonstration
• M-Audio CTRL49 | Using the Arpeggiator
• M-Audio CTRL49 | Using Control Mode

View all 8

Marantz Pro | Compatibility 4

• Marantz Pro | macOS 15 Sequoia Compatibility
• Marantz Pro | macOS 13 Ventura Compatibility
• Marantz Pro | Windows 11 Compatibility
• Marantz Pro | macOS 12 Monterey Compatibility

Marantz Pro | Frequently Asked Questions 5

• Marantz Pro Turret | Frequently Asked Questions
• Marantz Pro PMD-500D | Frequently Asked Questions
• Marantz Pro AVS | Frequently Asked Questions
• Marantz Professional PMD661MKII | Frequently Asked Questions
• Marantz Pro Voice Rover | Frequently Asked Questions

Marantz Pro | Setup and Troubleshooting 5

• Marantz Professional PMD661MKII | Updating the Firmware
• Marantz Pro Voice Rover and Denon Pro Envoi | Adding a Second Wireless Mic Receiver
• Marantz Pro Voice Rover | Replacing the Battery and Improving Battery Life
• Marantz Pro | Using a Marantz Turret or AVS with Bluetooth Headphones
• PMD 300CP | Where can I download the latest EZ version for Mac?

Marq Lighting | Compatibility 3

• Marq Lighting | macOS 13 Ventura Compatibility
• Marq Lighting | Windows 11 Compatibility
• Marq Lighting | macOS 12 Monterey Compatibility

MixMeister | Compatibility 3

• Mixmeister | macOS 15 Sequoia Compatibility
• MixMeister | macOS 14 Sonoma Compatibility
• MixMeister | macOS 13 Ventura Compatibility

Mixmeister | Troubleshooting 3

• Mixmeister | Troubleshooting Mixmeister Crashes at Launch or when Scanning your Content Library
• MixMeister Fusion, Studio & Express | Windows: The font is too small what can I do?
• Mixmeister Fusion | How to configure your Midi Device

Numark | Frequently Asked Questions 18

• How do I register my Numark product?
• Numark Mixstream Pro, Pro+, and Pro Go | Driver Will Not Install
• My fader doesn't respond until I move it up and down. What do I do?
• How do I get sound from my controller?
• Where is my Serato DJ Authorization Code?

View all 18

First-Time Setup - Getting Started 4

• Numark DJ2GO2 Touch | Getting Started with Serato DJ Lite
• Numark DJ2GO2 Touch | Setup with Algoriddim djay Pro on iOS
• Numark Party Mix II | Getting Started with Serato DJ Lite
• Numark Party Mix II | Setup with Algoriddim djay Pro on iOS

Numark | Compatibility 8

• Numark | macOS 15 Sequoia Compatibility
• Numark | macOS 14 Sonoma Compatibility
• Numark | Serato DJ Pro 3.0 Stems compatible hardware
• Numark | Windows 11 Compatibility
• Numark | macOS 13 Ventura Compatibility

View all 8

Numark | Care & Maintenance 8

• Mixstream Pro & Pro + | Audio Issues after updating to Engine 3.0
• Numark Scratch | Calibrating the Crossfader
• Numark NS7II and NS7III - Calibration Procedure
• Numark NS7II | Firmware Update Procedure
• Numark NS7 & V7 | Calibration procedure

View all 8

Rane Commercial | Troubleshooting Guides 4

• Rane Commercial DR6 | How to create and control Parametric EQ and Level of any input
• Rane Halogen | Saving and Loading a Configuration File
• Rane Halogen | Running Multiple Versions of Halogen
• Rane Halogen | Troubleshooting Audio Output Issues

Rane DJ | Frequently Asked Questions 15

• Rane PERFORMER | Frequently Asked Questions
• Rane FOUR | Frequently Asked Questions
• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Pro Authorization Code?
• Rane DJ One | Frequently Asked Questions

View all 15

Rane DJ | Maintenance and Care 12

• Rane PERFORMER | Drivers & firmware update walkthrough
• Rane DJ SEVENTY-TWO | Setting the Adjustable Fader Tension and Cut-in
• Rane DJ SEVENTY-TWO Mixer | Crossfader Disassembly and Adjustment
• Rane DJ TWELVE and TWELVE MKII | Calibrating the Pitch Fader
• Rane DJ TWELVE | Vinyl Assembly and Adjusting the Tension

View all 12

Rane DJ | Compatibility 12

• Rane DJ | macOS 15 Sequoia Compatibility
• Rane DJ | macOS 14 Sonoma Compatibility
• Rane DJ | Serato DJ Pro Stems compatible hardware
• Rane DJ | macOS 13 Ventura Compatibility
• Rane DJ | Windows 11 Compatibility

View all 12

Rane DJ | Issues and Solutions 7

• Rane FOUR | Won't connect to Serato
• Rane DJ | Audio Distortion with Windows 10 Creator Builds
• DVS Will Not Work in Serato (MacOS)
• Rane Twelve MKII | Setup and Connectivity
• Rane Seventy | Firmware update for software FX in Algoriddim djay Pro

View all 7

Returns and Transfers 1

• How to Request a License Deactivation for Transfer or Sale to a New User

Stanton | Frequently Asked Questions 1

• Stanton STX | Frequently Asked Questions

Maintenance and Care 1

• STX Belt Replacement Procedure

Placing An Order 26

• What is a pre-authorization or authorization hold?
• What is the telephone number for inMusic Store Customer Service?
• My billing and shipping address are not the same. Can I still place an order?
• What are Wish Lists?
• What is the email address for customer service?

View all 26

PRIME 4 0

Training 3

• Akai Pro MPC 2 Software | How to Download, Install, and Activate
• Akai Pro MPC 2 Software | Changing Time Signature
• Akai Pro MPC Beats & MPC 2 | Creating, Exporting, and Importing New Midi Maps

Return Authorizations 1

• Tips & Tricks | Reducing Return Shipping Costs

Alesis | Getting Started 15

• Alesis Strata Prime | New Technologies and Alternate Trigger Support
• Alesis Recital | Getting Started with Skoove
• Alesis Drums | Connecting your Kit to a Computer
• Alesis Drums | Connecting Your Alesis Kit to BFD3 and Setting Defaults
• Alesis Vortex Wireless 2 | Pairing a new wireless Dongle

View all 15

Alesis | Frequently Asked Questions 59

• Alesis Strata Prime Kit | Frequently Asked Questions
• Alesis Turbo Mesh Kit | Frequently Asked Questions
• Alesis Vortex Wireless 2 | Frequently Asked Questions
• Alesis Strike Pro Kit | Frequently Asked Questions
• Alesis Nitro Mesh Kit | Frequently Asked Questions

View all 59

Alesis | Compatibility 5

• Alesis | macOS 15 Sequoia Compatibility
• Alesis | macOS 14 Sonoma Compatibility
• Alesis | macOS 13 Ventura Compatibility
• Alesis | Windows 11 Compatibility
• Alesis | macOS 12 Monterey Compatibility

Alesis | Troubleshooting 14

• Alesis Drums | Troubleshooting Problems With Your Pads
• Alesis Drums | Troubleshooting Headphone Output Issues with Drum Modules
• Alesis Strike Pro Kit | Hi-Hat Configuration and Troubleshooting
• Alesis Nitro Mesh Kit | I am receiving a C51 Err on my display
• Alesis Q Series | My keys aren't playing the right notes

View all 14

Alesis | Assembly 6

• Alesis Surge & Nitro Mesh Kits | Assembly & Setup Tips
• Alesis Surge & Nitro Modules | Adjusting & Understanding Trigger Settings
• Alesis Command & Crimson Kits | Assembly & Setup Tips
• Alesis Command & Crimson Modules | Adjusting & Understanding Trigger Settings
• Alesis Nitro Mesh Kit | Assembly Guide Video Walkthrough

View all 6

BFD | Tutorials 9

• BFD3 | How to Install & Authorize a BFD3 Expansion
• BFD 3 | How to Install & Authorize BFD 3 Software
• BFD Player | Installation and Authorization
• BFD | How Do I Install My BFD 3 Content and Expansions?
• BFD | How Do I Retrieve My License?

View all 9

BFD | Compatibility 5

• BFD | macOS 15 Sequoia Compatibility
• BFD | macOS 14 Sonoma Compatibility
• BFD | macOS 13 Ventura Compatibility
• BFD | Windows 11 Compatibility
• BFD | macOS 12 Monterey Compatibility

BFD | Issues and Solutions 14

• BFD 3 | Error: BFD License Manager is running, and needs to be updated...
• BFD | No Audio Playback
• BFD3 | Troubleshooting Yellow Triangles & Successfully Loading Audio Content
• BFD3 | Crashing on Start or Content Scan and Organizing Your Content
• BFD License Manager | Error: BFD License Manager is running, and needs to be updated...

View all 14

BFD | Sample and Groove Packs 47

• BFD3 | Redeeming Your Free Expansion Pack
• BFD London Sessions | Frequently Asked Questions
• BFD Decatom | Frequently Asked Questions
• BFD Jazz Noir | Frequently Asked Questions
• BFD Black Album Drums | Frequently Asked Questions

View all 47

BFD | Frequently Asked Questions 5

• BFD Migration | Frequently Asked Questions
• BFD 3 | Why Can't I Enter my BFD 3 Serial at www.BFDDrums.com?
• BFD License Manager | Why Won't My BFD Files Download?
• BFD3 | Frequently Asked Questions
• BFD 3 | Can I use BFD 3 Expansions in BFD Player and BFD Player Expansions in BFD 3?

2getheraudio | Getting Started 3

• 2getheraudio | Authorizing 2getheraudio Expansion Packs
• 2getheraudio | How our pricing works
• 2getheraudio | Downloading & Authorizing Virtual Instruments and Effects

2getheraudio | Troubleshooting & FAQ 10

• 2getheraudio | Will the plugin work in my DAW?
• 2getheraudio | Working with software updates
• 2getheraudio | Trial Mode Details
• 2getheraudio | I can’t authorize a plugin. What do I do?
• 2getheraudio | I haven’t received a purchase receipt e-mail or serial activation code. What do I do?

View all 10

2getheraudio | RE4ORM 7

• 2getheraudio | RE4ORM XY Effects Explained
• 2getheraudio | Working with Presets in RE4ORM
• 2getheraudio | RE4ORM Signal Path Explained
• 2getheraudio | RE4ORM Master Controls Explained
• 2getheraudio | Free4orm Filter Explained

View all 7

2getheraudio | RE4ORM FX 3

• 2getheraudio | Working with RE4ORM FX Effects Panels
• 2getheraudio | Working with RE4ORM FX Free4orm Shapes
• 2getheraudio | Working with RE4ORM FX Presets

2getheraudio | G8TOR 6

• 2getheraudio | G8TOR’s Pad FX
• 2getheraudio | G8TOR’s Sequencers Explained
• 2getheraudio | G8TOR’s Instrument Effects Explained
• 2getheraudio | G8TOR’s Synth Engine Explained
• 2getheraudio | Getting Started with G8TOR

View all 6

2getheraudio | Compatibility 3

• 2getheraudio | macOS 15 Sequoia Compatibility
• 2getheraudio | macOS 14 Sonoma Compatibility
• 2getheraudio | macOS 13 Ventura Compatibility

M-Game RGB Dual | Setup Guides 7

• M-Game RGB Dual | Setup for Streaming with Windows 10 and 11
• M-Game RGB Dual | Setup for Streaming with macOS
• M-Game RGB Dual | Setup for Console or TV Streaming with macOS
• M-Game RGB Dual | Setup for Streaming with Multiple Computers
• M-Game RGB Dual | Setup for Console or TV Streaming with a Windows PC

View all 7

M-Game Solo | Setup Guides 6

• M-Game Solo | Setup for Streaming with Windows 10 and 11
• M-Game Solo | Setup for Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with a Windows PC
• M-Game Solo | Setup for Streaming Games with Voice Recognition on Windows 10 or 11

View all 6

M-Game | Frequently Asked Questions 7

• M-Game RGB Dual | Frequently Asked Questions and Troubleshooting
• M-Game Solo | Frequently Asked Questions and Troubleshooting
• M-Game | My M-Game interface disconnects randomly from my computer. What do I do? (Windows)
• M-Game RGB Dual and Solo | How do I connect to a USB microphone?
• M-Game | How to Register your Product

View all 7

M-Game | Compatibility 2

• M-Game | macOS 14 Sonoma Compatibility
• M-Game | macOS 13 Ventura Compatibility

M-Game | Video Support 8

• M-Game | Setup in 10 Easy Steps
• M-Game | Hardware Overview
• M-Game | Software Overview
• M-Game | Setting Up Your Mic
• M-Game | Shaping the Sound of Your Mic

View all 8

SONiVOX | Software Compatibility 7

• Sonivox | macOS 15 Sequoia Compatibility
• SONiVOX | macOS 14 Sonoma Compatibility
• SONiVOX | macOS 13 Ventura Compatibility
• SONiVOX | Windows 11 Compatibility
• SONiVOX | macOS 12 Monterey Compatibility

View all 7

SONiVOX | Download and Authorization 1

• Downloading and Re-downloading your Sonivox Plugins

Frequently Asked Questions 30

• How to Activate Your 3 Months Free SoundSwitch License with Hardware Purchase
• SoundSwitch Software Subscriptions Explained
• What is DMX?
• What Fixtures are Supported by SoundSwitch?
• One of My Fixtures Isn't in the SoundSwitch Library...Help!

View all 30

Updates and Releases 6

• What's New in SoundSwitch 2.9?
• Autoloop Improvements in SoundSwitch 2.9
• UI and Status Indicator Changes in SoundSwitch 2.9
• BPM Detection with Virtual Audio Routing
• Virtual DJ 2024 "My Lists"

View all 6

Getting Started 14

• Getting Started in Edit Mode
• Getting Started with Serato DJ
• Getting Started with Virtual DJ
• Introduction to SoundSwitch
• SoundSwitch BPM Detection Overview

View all 14

Edit Mode 27

• Controlling Gobo, Prism & more with Attribute Cues
• Saving Projects and Light shows
• Phrase Editing
• How to Autoscript Autoloops
• Autoloops Explained

View all 27

Performance Mode 18

• SoundSwitch & Serato Performance Mode Troubleshooting
• SoundSwitch & Virtual DJ Performance Mode Troubleshooting
• Performance Mode Preferences Explained
• SoundSwitch Doesn't Show Up in My Serato Remotes...
• Autoloop Override for Scripted Tracks

View all 18

Control One 5

• Getting Started with the Control One
• Control One FAQ's
• How to Upgrade the Firmware on the Control One
• Control One Stockists
• Exporting and Importing Project Data with Control One

Fixture Manager 8

• SoundSwitch Fixture Manager User Guide
• Creating a Fixture Profile with SoundSwitch Fixture Manager
• Fixture Creation Example: Creating a Profile for an RGB Par Can
• Fixture Creation Example: Creating a Profile for Moving Head with Color Wheel
• Fixture Creation Example: Creating a Multi-Cell Fixture Profile

View all 8

Engine Lighting 2

• Getting Started with Engine Lighting
• Engine Lighting Troubleshooting

Compatibility 1

• SoundSwitch | macOS 15 Sequoia Compatibility

PC/macOS Optimization 3

• Audio output from my controller sounds doubled, or has an echo effect. What do I do?
• How to Optimize macOS for Live Performance
• Optimizing Your Computer For Audio Performance

SSD/HDD Optimization 1

• Formatting a Hard Drive for DJ Performance

Serato DJ 1

• Troubleshooting Common Issues with Serato Controllers

Moog | General Technical Support & FAQ 36

• Moog | Firmware Updater Error
• Moog | How do I tell what firmware version my synthesizer is on?
• Why do I hear a phasing effect from my synth?
• Customer Service / Repair General Information
• CV Guidelines

View all 36

Moog | Muse 17

• Is Moog Muse analog?
• What is digital in Muse?
• My Muse is out of tune. Help!
• How do I update Muse?
• What are the physical dimensions of Muse?

View all 17

Moog | Labyrinth 1

• Using Moog Labyrinth with MIDI

Moog | Subharmonicon 10

• Subharmonicon | General Troubleshooting
• How do I change the MIDI CH on Subharmonicon?
• Subharmonicon Firmware Update Troubleshooting
• Why is oscillator 2 heard when only sequencer 1 is playing on the Subharmonicon?
• Can I adjust the overall tuning of the Subharmonicon?

View all 10

Moog | Moogerfooger Plug-Ins 20

• How long will the MF-109S Plug-In effect be available?
• Is the MF-109S Saturator Plug-In available outside the Free Gift promotion?
• Why am I missing one of my Moogerfooger effects in Ableton Live?
• Are Moogerfooger plug-ins compatible with iOS?
• Why are only some of my plug-ins showing up in Logic?

View all 20

Moog | Minimoog Model D 12

• What are the differences between the 2022 Minimoog Model D and the 2016?
• Is the 2022 Minimoog Model D a limited edition?
• When is the 2022 Minimoog Model D shipping?
• Why is my Model D making a clicking sound?
• Why is my Model D playing the same note no matter what?

View all 12

Moog | Model 15 App 19

• Using Model 15 in a DAW that doesn't support the AUv3 plugin format
• Why Model 15 App is Mac Only
• How to install free download of Model 15 for macOS Big Sur if you already own iOS version.
• I own the iOS version of Model 15, why does the app store show a price for macOS download?
• How do I map CCs in the Model 15 app?

View all 19

Moog | Animoog & Animoog Z 21

• Using Animoog Z in a DAW that doesn't support the AUv3 plugin format
• Importing your original Animoog presets into Animoog Z
• Using Animoog Z as an effects processor
• Disabling the Home Bar in Animoog Z
• Recommendations for getting audio output from Animoog Z

View all 21

Moog | Grandmother 7

• General Troubleshooting - Grandmother
• Using different scales or tunings on a Moog Grandmother
• How do I get the LFO to reset on each note?
• How do I use the LFO as a 3rd Oscillator?
• Why Is My Keyboard Out Of Range?

View all 7

Moog | Moogerfooger 15

• What kind of power adapter can I use with my Moogerfoogers?
• Audio will pass through, but I can't hear the effect.
• Does my Moogerfooger output an instrument or line level signal?
• MF-108M | Why do the knobs behave differently after pluggin a cable into a CV input?
• 108M | How do I change the MIDI channel on my ClusterFlux?

View all 15

Moog | Mavis 2

• How do you use the wave folder?
• Can you modulate the wave folder with CV?

Moog | Claravox 8

• Claravox General Troubleshooting
• Is Claravox Centennial digital?
• Is Claravox Centennial able to store and recall presets?
• Can I use Claravox Centennial to control soft-synths in my DAW or analog instruments?
• Where can I download the manual or editor for Claravox?

View all 8

Moog | Theremini 12

• Theremini General Troubleshooting
• How do I map the MIDI outputs from the Theremini in my DAW?
• Can the Theremini be used to play an external synth using MIDI?
• How do I download the Theremini Editor & Librarian?
• Why is the volume knob not controlling anything?

View all 12

Moog | Mother 32 15

• Mother 32 General Troubleshooting
• Updating Mother-32 Firmware
• How do I save patterns on Mother-32?
• How do I change the sequencer playback direction on Mother-32?
• Why is my Mother-32 syncing to MIDI at half or double time?

View all 15

Moog | Minitaur & Sirin 16

• General Minitaur Troubleshooting
• How can I get Minitaur/Sirin to sync to Ableton?
• How do I latch the gate on a Minitaur or Sirin?
• Connecting the Minitaur/Sirin to Ableton
• The MIDI light is blinking on my Minitaur but I’m not getting any sound

View all 16

Moog | Subsequent 37 & Sub 37 14

• Synth Stuck with Blank Screen and/or All Lights On
• General Troubleshooting | Subsequent 37 & Sub 37
• Connecting to Ableton
• Connecting to Logic
• Sub 37 to Subsequent 37 upgrade notice

View all 14

Moog | Matriarch 7

• General Troubleshooting
• How Do I Reset Global Settings?
• How do I turn on Legato Glide Mode on the Matriarch?
• How do I send a clock signal from the Matriarch when the arpeggiator isn't in use?
• How do I erase or re-record a sequence on the Matriarch?

View all 7

Moog | Moog One 22

• General Troubleshooting
• Does Moog One have Polyphonic Aftertouch?
• Using the Moog One's Vocoder effect
• Using the Moog One's external input
• How do I load presets onto the Moog One?

View all 22

Moog | Etherwave (2022) 6

• How can I get a Left-Handed Etherwave Theremin?
• Calibrating the Etherwave Theremin's Pitch CV output
• What does it mean to "tune" the Etherwave?
• Operating the Etherwave Volume Knob
• The ETHERWAVE's VOLUME knob is a tuning adjustment. Its purpose is to adjust how the instrument's volume changes as your left hand approaches the volume antenna. This knob is not a 'volume control'. That is, it does not simply make the tone

View all 6

Moog | Model D Plugin 4

• How to use the Model D app in Ableton or another DAW
• I own the iOS version of Model D, why does the app store show a price for macOS download?
• Using Model D plugin in a DAW that doesn't support the AUv3 plugin format
• How to install free download of Model D for macOS if you already own iOS version.

Moog | Subsequent 25 & Sub Phatty 9

• Using Original Sub Phatty Presets with the Subsequent 25
• Only the LFO Rate LED is blinking on my Sub Phatty/Subsequent 25 after a firmware update
• How do I set the LFO Gate Reset?
• Where are my Subsequent 25 presets saved?
• How do I download the Free Software Editor and Librarian for the Subsequent 25?

View all 9

Moog | Werkstatt-01 5

• What is the difference between Werkstatt-01 (2020) and the 2014 Moogfest edition?
• My Werkstatt’s oscillator isn’t in tune when I connect to external an CV Source. Is mine broken?
• The Werkstatt instructions say I need to cut a section out of the black plastic washer to make room for a metal tab on the output jack. I can’t find a metal tab on my output jack. What’s going on?
• I am trying to use my Werkstatt with headphones, but I can’t seem to control the volume. Is there a way to raise and lower the volume for headphone use?
• Is there a way I can play my Werkstatt via CV?

Moog | Minimoog Voyager 6

• Can the Voyager LFO's sync to MIDI clock?
• Can Filter Spacing or Resonance be modulated on the Minimoog Voyager and Minimoog Voyager XL?
• Is the Voyager polyphonic (plays more than one note at once) or multitimbral (plays more than one sound at a time)?
• How do I upgrade the Voyager's Software?
• Does Moog use wood from sustainable sources?

View all 6

Moog | Little Phatty & Slim Phatty 4

• How do I update the firmware on my Little Phatty?
• My Slim Phatty is out of tune, can I send it into the factory for a retuning?
• Is there a noise source on the Slim Phatty?
• Can Slim Phattys be chained together and played polyphonically?

Moog | DFAM (Drummer From Another Mother) 10

• My DFAM will play a sequence, but the trigger button doesn't always make a sound?
• Why do settings on each DFAM sound slightly different?
• How do I use DFAM as a Eurorack Module?
• How do I sync DFAM & Mother-32?
• How do I sync 2 DFAM together?

View all 10

Moog | Theremin 1

• I get no sound from my Theremin when I turn it on? What should I do?

Moog | Minifooger 19

• What type of power supply should I use with my Minifoogers?
• Can I use my MoogerFooger power supply with my minifoogers?
• Can I use batteries with the Minifoogers?
• Do I need a power supply for each individual Minifooger, or can I use something like a One-Spot to chain power to each unit?
• MF TREM | What does the EXP input on the Minifooger Trem control?

View all 19

Moog | Filtatron 4

• I want to use Filtatron to process external audio, but I can’t hear anything.
• How can I control Filtatron from Ableton Live or another DAW?
• How can I add new samples to Filtatron?
• Can I control the knobs of Filtatron with my MIDI controller?

Moog | 500 Series 4

• Will the Moog 500 series modules work with any 500 rack or lunchbox?
• Why am I only getting low or no audio out of my Delay?
• How do I update my delay?
• How do I stereo-link my 500 Series Analog Delays?

Moog | Spectravox 0

Moog | Mariana 2

• How to Optimize Your CPU Usage with the Moog Mariana Synth Plugin
• Can I Use Mariana’s On-Screen Keys to Input MIDI in My DAW?

Moog | Compatibility 1

• Moog | macOS 15 Sequoia Compatibility

Revalver 5 | Frequently Asked Questions 5

• How do I upgrade from Revalver 4 to Revalver 5?
• I have purchased ReValver content from the Amp Store, how do I activate it in ReValver?
• I have lost my USB device; how do I reset it and add a new USB device?
• Is ReValver 5 a software editor for the HeadRush Prime hardware? Are presets cross compatible?
• How Does Revalver differ from Headrush Rigs?

Revalver 5 | Tutorials 2

• Revalver Setup | Midi Control for your FX
• Revalver 5 User Manual

Sheeran Loopers | FAQ 3

• Sheeran Looper X | Frequently Asked Questions
• Sheeran Looper+ | Frequently Asked Questions
• Sheeran Busker | Frequently Asked Questions

Sheeran Loopers | Setup and Troubleshooting 12

• Sheeran Looper+ | Firmware Update Walkthrough
• Sheeran Looper X | Audio Routing and Troubleshooting
• Sheeran Looper+ | General Troubleshooting Guide
• Sheeran Loopers | Why is the record pedal blinking?
• Sheeran Looper X | First Time Recording Setup Guide

View all 12

General | Technical Support 9

• I need help with my product. What can I do?
• MacOS MIDI Monitor Walkthrough
• Windows MIDI Monitor Walkthrough
• Tips & Tricks | How to Export your System Information File
• Tips & Tricks | Reformatting Storage Devices

View all 9

General | Registration and Downloads 3

• How do I register my product?
• I am unable to register my Alto, M-Audio, Marantz Pro, or Numark product. What do I do?
• inMusic Software Center | Why Isn't ALL My Software Available From the inMusic Software Center?

General | USB-MIDI Troubleshooting 5

• Troubleshooting USB MIDI devices on Mac
• How To Find Your Computer Specs
• How to Troubleshoot Your Class-Compliant MIDI Keyboard or Controller Connection
• Using a MIDI Monitor to Test a MIDI Device
• Unlocking the High Performance Plan on a Windows Computer

General | Bluetooth Troubleshooting 0

General | Audio Device Troubleshooting 3

• Gain Staging 101
• Troubleshooting DPC Latency
• How to Disable Exclusive Mode for my Audio Device?

Placing An Order 27

• What are the order processing, restrictions and shipping cutoff times?
• If I place my order today, how soon will I get it? Will it ship the same day?
• The product I would like to order is not available in the inMusic Store.
• What are the business hours for the inMusic Store order support department?
• How do I place a telephone order?

View all 27

Shipping 13

• How do I track my order?
• What shipping methods are offered?
• What does Free Ground Shipping mean?
• Do you offer free shipping to Alaska & Hawaii?
• How do you calculate the shipping rate?

View all 13

Returns 11

• What is your return policy?
• How do I return my order?
• What is your exchange policy?
• Is there a restocking fee on a return order?
• What is the email address to request a return, refund or price adjustment?

View all 11

Warranty & Support 6

• How do I register my new inMusic Brands product?
• How do I contact Technical Support?
• What are the hours for Technical Support in the U.S.?
• Do you offer an extended warranty program?
• What's the warranty duration for my unit and how do I get service for it?

View all 6