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Knowledge base
Air Music Tech Support
AIR | Download and Authorization
12
Installing and Activating your AIR Plugins
AIR | How do I get the AIR VST plugins if I already have the MPC versions?
Downloading and Re-downloading your Air Music Technology Plugins
When I scan for plugins in my DAW, my AIR plugins don't appear. Where can I find them? (Windows)
Adjusting Firewall Access to Solve Installation & Activation Issues
View all 12
AIR | Software Compatibility
10
AIR Music Tech | macOS 15 Sequoia Compatibility
AIR Music Tech | macOS 14 Sonoma Compatibility
AIR Music Tech | macOS 13 Ventura Compatibility
AIR Music Tech | Windows 11 Compatibility
AIR Music Tech | macOS 12 Monterey Compatibility
View all 10
AIR | Frequently Asked Questions
6
I purchased my AIR software from Sweetwater. How do I download it?
Only 8 of the Creative FX Collection plugins appear in Pro Tools. Where do I find the additional 20 FX plugins?
Where Are My Air Music Technology Plugins Stored on My Computer?
Can TimeWARP 2600 Be Used as an Audio Insert Plugin?
AIR AIEP Complete / Select with MPC Standalone Hardware Compatibility
View all 6
AIR | Upgrade Offers
0
AIR | Troubleshooting
2
Troubleshooting inMusic Activation Errors | Syncing Date and Time on Mac and Windows Computers
How to Troubleshoot Missing AIR Plugins in GarageBand
Placing An Order
1
What to do if your software order is not accepted by FastSpring
Akai Pro | MPC Key 61
MPC Key 61 | Getting Started
2
Akai Pro MPC Key 61 | Firmware Update Walkthrough
Akai Pro MPC Key 61 | Installing MPC 2 and Included Synth Plugins
MPC Key 61 | Frequently Asked Questions
3
Akai Pro MPC Key 61 | Frequently Asked Questions
I'm trying to activate my expansion plugins in MPC, but I only have the option to start a trial. What do I do?
How do I change Velocity Curve on the MPC Key 61 Keybed?
MPC Key 61 | Troubleshooting
2
Akai Pro MPC Key 61 | Troubleshooting Guide
Akai Pro MPC Key 61 | My Pedal is Working in Reverse
Akai Pro | MPC Series
MPC Series | Getting Started
16
Akai Professional | Stems Separation - How to Install and Activate Stems
Akai Pro MPC Stems | Frequently Asked Questions
Akai Pro MPC Series | Where do I find my MPC 2 Software Activation Code?
Akai Pro | MPC Store FAQ- Accessing Your Purchased Expansions and Software from Fastspring
Akai Pro MPC X | Unboxing and Basic Setup
View all 16
MPC Series | Frequently Asked Questions
60
Akai Pro MPC Key 37 | Frequently Asked Questions
When trying to update to MPC Firmware 2.11 via WIFI I get the error message "You are running the latest version of MPC." What do I do?
Akai Pro | Is my MPC hardware eligible for a free copy of MPC 2.0?
Akai Pro MPC Studio MKII | Frequently Asked Questions
Akai Pro MPC X and MPC 2.0 | Frequently Asked Questions
View all 60
MPC Series | Training
35
Akai Pro MPC X and Live | Complete Setup and Routing in Cubase
Akai Pro MPC | Complete Setup in Pro Tools
Akai MPC Live and MPC X - Transferring Content to and From the MPC Live and MPC X
Akai Pro MPC X and Live | Exporting Expansions from the MPC Software
Akai Pro MPC Live | Syncing a MIDI controller with an MPC Live
View all 35
MPC Series | Maintenance and Care
6
Akai Pro MPC | Firmware Update Walkthrough
Akai Pro MPC Live and Live II | Managing Battery Life
Akai Pro Force | Firmware Update Walkthrough
Akai Pro MPC X and MPC Live | System Resources Management
Akai Pro MPC Series | Optimizing Your MPC's Internal Storage
View all 6
MPC Series | Troubleshooting
19
MPC Series | Getting Rid of Freezing and other Performance Issues
Akai Pro MPC Studio MKII | Troubleshooting Guide
Akai Pro MPC | Troubleshooting Invalid Serial Number and Other Common Unlock Problems
Optimizing Your System, Improving Performance, and Managing Latency
Why Can't I Hear My Splice Samples?
View all 19
Akai Pro | MPK mini Series
MPK Mini Series | MPK Mini Plus
10
Akai Pro MPK Mini Plus | Firmware Update Walkthrough
Akai MPK Mini Plus | Hardware & Control Mapping in MPC Beats
Akai Pro MPK Mini Plus | How to Use the Sequencer & Arpeggiator
Akai Pro MPK Mini Plus | How to Use Scales & Chords Modes
Akai Pro MPK mini Plus | Troubleshooting Guide
View all 10
MPK mini Series | Setup and Tutorials
9
Akai Pro MPK Mini, MPK mini Play & MPK Mini Plus | How to Download, Install and Setup the Included Software
Akai Pro MPK Mini mk3 | Hardware Setup & Control Mapping in MPC Beats
Akai Pro MPK Mini Play mk3 | Onboard Features & Standalone Use
Akai Pro MPK Mini Play | How to use the Editor
Akai Pro MPK mini | Making Your First Pop Song with MPC Beats
View all 9
MPK mini Series | Frequently Asked Questions
8
Akai Pro MPK mini mk3 | Frequently Asked Questions
Akai Pro MPK mini Play | Frequently Asked Questions
MPK Mini Series | Applying Transposition To MPK Mini Play MK3
Where are the AIR titles previously supplied with MPK Mini?
Akai Pro MPK mini Series | How to Restore Factory Presets
View all 8
MPK mini Series | Troubleshooting
1
Akai Pro MPK mini mk3 | Upgrade v??.?? Error and Installing the Firmware
Akai Pro | Compatibility and Updates
Akai Pro | Compatibility
8
Akai Pro | macOS 15 Sequoia Compatibility
Akai Pro | macOS 14 Sonoma Compatibility
Akai Pro | macOS 13 Ventura Compatibility
Akai Pro | Windows 11 Compatibility
Akai Pro | macOS 12 Monterey Compatibility
View all 8
Akai Pro | Updates and Release Notes
2
MPC v2.11.5 Release Notes
MPC Beats v2.11.5 Release Notes
Akai Pro | Software
Akai Pro Software | Activation Troubleshooting
16
Akai Pro MPC 2 Software | How to Download, Install, and Activate
Akai Pro MPC 2 Software | Managing your MPC 2.0 License
Akai Pro | How to Redeem and Set-up Your 6-Months of Free Reason+
Akai Pro MPC Instruments & FX | How to Install and Authorize MPC Standalone & Desktop
Akai Pro MPC 2 Software | Activating MPC to a Second Computer
View all 16
Akai Pro Software | Training
18
Akai Pro MPC Beats & MPC 2 | Creating, Exporting, and Importing New Midi Maps
Akai Pro MPC 2 Software | How to Install and Use MPC Expansions
Akai Pro MPC 2 Software | Changing Time Signature
Akai Pro MPC 2 Software | How to Create Keygroup programs using Auto Sampler
Akai Pro MPC 2.0 | How Do I Manually Change Audio Routing?
View all 18
Akai Pro | Keyboards and Controllers
Akai Pro Keyboards and Controllers | Getting Started
18
Akai Pro | EWI
Akai Pro MPK2 Series | Updating Firmware to v1.02 for M1 Compatibility
Akai Pro APC Key 25 mk2 | Troubleshooting Guide
Akai Pro APC mini mk2 | Troubleshooting Guide
Akai Pro MPK2 Series | Setup with MPC 2.0 Software
View all 18
Akai Pro Keyboards and Controllers | Frequently Asked Questions
16
Akai Pro APC Key 25 mk2 | Frequently Asked Questions
Akai Pro APC mini mk2 | Frequently Asked Questions
Akai Pro MPD218 | Frequently Asked Questions
Akai Pro EWI Solo | Where is the serial number located?
Akai Pro EWI Solo | Can I use my own custom finger mapping?
View all 16
Akai Pro | MPD218
3
Akai Pro MPD218 | How to Download, Install, And Unlock the Included Software
Akai Pro MPD218 | Optimizing Performance and Reducing Double Triggering
Akai Pro MPD218 | MIDI Mapping in MPC Beats
Akai Pro | Fire
5
Akai Pro Fire | How to Download and Install FL Studio: Fruity Fire Edition
Akai Pro Fire | Overview and Tutorial Videos
Akai Pro Fire | FL Power User Videos with Michael Wynne
Akai Pro Fire | Frequently Asked Questions
Akai Pro Fire NS | I am unable to register my product
Akai Pro | APC 64
4
Akai Pro APC 64 | Frequently Asked Questions
Akai Pro APC 64 | Troubleshooting Guide
Akai Pro - APC 64 | Registration and Downloading Included Software
Akai Pro APC 64 | Firmware Update
Alto Professional Support
Alto Professional | FAQ
15
Alto Professional Uber FX2 | Frequently Asked Questions
Alto Pro TS4 Series | Frequently Asked Questions
Stealth Wireless MK2 | Is the Stealth Wireless MK2 compatible with Previous Versions of the Stealth Wireless?
Where can I download the TrueSonic 4 App for the TS4 Alto Series?
How to fix distortion with the Alto Professional Stealth Wireless MKII
View all 15
Alto Professional | TS4 Series
3
Alto Pro TS4 Series | Connecting the App, Changing Settings, & Using Stereo Link
Alto Pro TS4 Series | Setting Levels on your Alto TS4 Speaker
Alto TS4 Series | Can the input voltage be changed?
Alto Professional | Compatibility
2
Alto Professional | macOS 15 Sequoia Compatibility
Alto Professional | macOS 14 Sonoma Compatibility
Denon DJ Support
Frequently Asked Questions
17
Denon DJ Prime Go + | Frequently Asked Questions
Denon DJ PRIME 4 + | Frequently Asked Questions
Denon DJ SC Live 2, SC Live 4, Prime GO & Prime GO + | Driver Will Not Install
My fader doesn't respond until I move it up and down. What do I do?
Where is my Serato DJ Authorization Code?
View all 17
Compatibility
9
Denon DJ | macOS 15 Sequoia Compatibility
Denon DJ | macOS 14 Sonoma Compatibility
Denon DJ | Serato DJ Pro Stems Compatible Hardware
Denon DJ | macOS 13 Ventura Compatibility
Denon DJ | Windows 11 Compatibility
View all 9
Maintenance and Care
4
Denon DJ MCX8000 | Optimizing Performance and Improving Latency
Denon DJ MCX8000 | Getting Rid of Freezing, Distortion, Dropouts and other Performance Issues
Denon DJ SC6000M | Inconsistent Motor Speeds & Pitch Drift
Denon DJ hardware | Missing overview waveforms
Tips and Tricks
3
Denon DJ PRIME Series | Optimizing Search Function on a PRIME device
Denon DJ X1800 and X1850 PRIME | How to setup in OBS for Live Streaming
Denon DJ | Preparing For Your First Gig
Denon Professional Support
Denon Professional | Frequently Asked Questions
15
Denon Pro Audio Commander | Frequently Asked Questions
Denon Pro DN-200BR | Frequently Asked Questions
Denon Pro DN-200WS | Frequently Asked Questions
Denon Pro DN-202WR & Denon DN-202WT | Frequently Asked Questions
Denon Pro DN-300C MKII | Frequently Asked Questions
View all 15
Denon Professional | Setup and Tutorials
4
Denon Pro DN-350UI | Connecting to Spotify
Denon Professional DN-700R | Updating The Firmware
Denon Professional | Setting up an FTP Server on Windows 11
Denon Pro | Commercial Bluetooth Troubleshooting
Engine DJ Support
Engine DJ | Frequently Asked Questions
36
Engine DJ 2.4.0 Updates
Engine DJ 3.3 | Frequently Asked Questionss
Engine DJ Smartlists | Frequently Asked Questions
Engine DJ | Dropbox FAQs & How To
How many Active Loops can I set per track?
View all 36
Engine DJ | Tutorials
14
Engine DJ Profiles Walkthrough
Engine DJ | Setting Up Your Drive
Engine DJ | Deleting Tracks From Your Library & Drive
How to Import a rekordbox Collection into Engine DJ (Playlists, Hot Cues, Loops, Beat Grid)
How to Set up and Sync Engine Lighting with Philips Hue Smart Lights
View all 14
Engine DJ | Issues and Solutions
16
Engine OS | Wi-Fi Connection Fails with WPA3 Enabled Router
Engine DJ | Tidal Track Download Failed
Engine DJ | Fixing and Preventing Engine Library Corruption
Engine DJ | Unable to Connect to Personal Hot Spot from iPhone or iPad
Engine DJ | Access to Dropbox via Engine DJ Hardware
View all 16
Engine DJ | System Requirements and Compatibility
6
Engine DJ | macOS 15 Sequoia Compatibility
macOS 14 Sonoma Compatibility Notice
macOS 13 Ventura Compatibility Notice
Windows 11 Compatibility Notice
macOS Monterey Compatibility Notice
View all 6
Engine DJ | Updates and Releases
14
Engine DJ | 4.1 Release Notes
Engine DJ | 4.0 Release Notes
Denon DJ | How To Update Engine DJ OS
Numark | How to Update Engine DJ OS
Engine DJ | 3.4 Release Notes
View all 14
Headrush Support
HeadRush Prime
15
HeadRush Prime | Updating the Firmware
HeadRush Prime | How to Calibrate the Expression Pedal
Headrush Prime | Troubleshooting the Amp Cloner
Headrush Prime | Dry Mic Setup and Troubleshooting
Headrush Prime | What are the new signal paths for rigs?
View all 15
Headrush | FAQ
38
HeadRush | Effect and Control List
What does "FRFR" stand for?
HeadRush Looperboard | Frequently Asked Questions
What is the output power of the FRFR speakers?
HeadRush MX5 | Frequently Asked Questions
View all 38
Headrush | Setup and Troubleshooting
18
HeadRush Pedalboard | How to Download and Load the Included Celestion IR Files
HeadRush Pedalboard | Exiting the firmware update mode and loading screen
HeadRush Pedalboard | Assigning Alternative Outputs and The Four Cable Method
HeadRush Pedalboard | Backing up Presets to your Computer
HeadRush Pedalboard | Tutorial Series
View all 18
Headrush | Compatibility
6
HeadRush | macOS 15 Sequoia Compatibility
HeadRush | macOS 14 Sonoma Compatibility
HeadRush | macOS 13 Ventura Compatibility
HeadRush | Windows 11 Compatibility
HeadRush | macOS 12 Monterey Compatibility
View all 6
Headrush | Press Releases
0
iLok Software Authorization
Software Activation with iLok
5
Activating and Deactivating AIR and Sonivox Plugins
iLok Universe | Activating a Second computer with the iLok License Manager
iLok Universe | Deactivating & Transferring Licenses with the iLok License Manager
iLok Universe | Managing your Activations with the iLok License Manager
iLok Universe | Redemption/Activation Issues and How to resolve them
Software Activation with iLok | Troubleshooting
4
I authorized my license with the software's authorizer and now I can't activate on a different computer. What do I do?
When I attempt to redeem my activation code, I get an error stating the code redemption limit has been reached. What do I do?
Error: Code redemption limit has been reached
When I try to open iLok I get an error stating "Software Component Unavailable." What do I do?
ION Audio Support
ION Audio | Frequently Asked Questions
94
How do I register my ION Audio product?
ION Audio Acadia | Frequently Asked Questions
ION Audio Party Rocker Go | Frequently Asked Questions
Can I link the Pathfinder 320 with other ION Audio products?
ION Audio Block Rocker Plus | Frequently Asked Questions
View all 94
ION Audio | Battery Care & Maintenance
11
How to Replace the Battery in an ION Portable Speaker
How to Replace the Battery in an ION Pathfinder Charger
ION Audio | What battery does my ION speaker use?
ION Audio Acadia | Why isn't my unit charging?
ION Audio Bright Max | Why is my unit not charging?
View all 11
ION Audio | Setup and Troubleshooting
17
Tips and Tricks | Pairing Bluetooth speakers to a phone, tablet, or other compatible device
ION Audio Geode Rock Speaker | Bluetooth Pairing & Stereo Link™
ION Audio Total PA | ERP Mode and Your Total PA Speaker
ION Audio Retro Rocker | Connecting to Bluetooth and Recording to Tape, USB, or SD Card
What microphone works with my ION speaker?
View all 17
ION Audio | EZ Vinyl/Tape Converter
3
ION EZ Vinyl/Tape Converter | Windows Walkthrough and Troubleshooting
I lost my EZ Vinyl/Tape Converter installation disc
EZ Vinyl/Tape Converter | How to use with M1 Macs
ION Audio | Compatibility
6
ION Audio | macOS 15 Sequoia Compatibility
ION Audio | macOS 13 Ventura Compatibility
ION Audio | Windows 11 Compatibility
ION Audio | macOS 12 Monterey Compatibility
ION Audio | macOS 11 Big Sur Compatibility
View all 6
ION Audio | App Control
3
ION Audio Sound XP | Frequently Asked Questions
ION Audio Sound Control | Which speakers are compatible with the ION Sound Control app?
ION Audio Sound Control | How to Save FM Radio Presets
General | Troubleshooting
General Troubleshooting
3
inMusic Software Center | Not opening or launching on Windows 10 or 11
inMusic Support | Fully Enabling DJ Software on Mac
Rubber Elements Of My Product Are Becoming Sticky
M-Audio Support
M-Audio | Compatibility
9
M-Audio | macOS 15 Sequoia Compatibility
M-Audio | macOS 14 Sonoma Compatibility
M-Audio | macOS 13 Ventura Compatibility
M-Audio | Windows 11 Compatibility
M-Audio | macOS 12 Monterey Compatibility
View all 9
Frequently Asked Questions
13
How do I register my M-Audio product?
How do I find out which version of the firmware is installed on my M-Audio keyboard?
M-Audio | How to Redeem and Set-up Your 6-Months of Free Reason+
M-Audio | EX-P Troubleshooting
M-Audio | SP-2 Troubleshooting
View all 13
M-Audio | Oxygen Pro Series
15
M-Audio Oxygen Pro Series | Setup in Pro Tools
M-Audio Oxygen Pro Series | Setup in Logic
M-Audio Oxygen Pro Series I Setup in Ableton Live Lite
M-Audio Oxygen Pro Series | Setup in FL Studio
M-Audio Oxygen Pro Series I Setup in MPC Beats
View all 15
M-Audio | Oxygen MKV Series
11
M-Audio Oxygen MKV Series | Frequently Asked Questions
M-Audio Oxygen MKV | Firmware Update Process
M-Audio Oxygen MKV Series | Setup Guide in Ableton Live
M-Audio Oxygen MKV | Ableton Auto-Mapping
M-Audio Oxygen MKV | Ableton Clip Launching
View all 11
M-Audio | Audio and MIDI Interfaces
11
M-Audio M-Track Duo & Solo | Setup with MPC Beats
M-Audio | Troubleshooting Distortion, Clicks & Pops With Your Audio Interface
M-Audio | Troubleshooting Audio Signal & Playback With Your Audio Interface
M-Audio AIR Series | Troubleshooting Audio Distortion
M-Audio | My USB Powered Device disconnects randomly from my computer. What do I do? (Windows)
View all 11
M-Audio | Updates and Announcements
1
Pro Tools | First M-Audio Edition, 20 Avid Effects, and Avid Virtual Instruments Discontinued
M-Audio | Keystation Series
4
M-Audio Keystation 88 MK3 | Frequently Asked Questions
M-Audio Keystation Series | My keys aren't playing the right notes
M-Audio Keystation Series | The notes are detuning or bending in pitch
M-Audio Keystation Series | An Individual Key is Unresponsive
M-Audio | Hammer 88 Pro Series
9
M-Audio Hammer 88 Pro Series | Frequently Asked Questions
M-Audio Hammer 88 Pro Series | Setup in Logic
M-Audio Hammer 88 Pro Series | Setup in Bitwig
M-Audio Hammer 88 Pro Series | Troubleshooting Guide
M-Audio Hammer 88 Pro Series | Setup in Studio One
View all 9
M-Audio | CTRL49 and VIP
8
M-Audio CTRL49 | Complete Software Installation and Authorization Walk-through
M-Audio CTRL49 | Using the VIP Music Software
M-Audio CTRL49 | Introduction, Overview, and Demonstration
M-Audio CTRL49 | Using the Arpeggiator
M-Audio CTRL49 | Using Control Mode
View all 8
Marantz Professional Support
Marantz Pro | Compatibility
4
Marantz Pro | macOS 15 Sequoia Compatibility
Marantz Pro | macOS 13 Ventura Compatibility
Marantz Pro | Windows 11 Compatibility
Marantz Pro | macOS 12 Monterey Compatibility
Marantz Pro | Frequently Asked Questions
5
Marantz Pro Turret | Frequently Asked Questions
Marantz Pro PMD-500D | Frequently Asked Questions
Marantz Pro AVS | Frequently Asked Questions
Marantz Professional PMD661MKII | Frequently Asked Questions
Marantz Pro Voice Rover | Frequently Asked Questions
Marantz Pro | Setup and Troubleshooting
5
Marantz Professional PMD661MKII | Updating the Firmware
Marantz Pro Voice Rover and Denon Pro Envoi | Adding a Second Wireless Mic Receiver
Marantz Pro Voice Rover | Replacing the Battery and Improving Battery Life
Marantz Pro | Using a Marantz Turret or AVS with Bluetooth Headphones
PMD 300CP | Where can I download the latest EZ version for Mac?
Marq Lighting Support
Marq Lighting | Compatibility
3
Marq Lighting | macOS 13 Ventura Compatibility
Marq Lighting | Windows 11 Compatibility
Marq Lighting | macOS 12 Monterey Compatibility
Mixmeister Support
MixMeister | Compatibility
3
Mixmeister | macOS 15 Sequoia Compatibility
MixMeister | macOS 14 Sonoma Compatibility
MixMeister | macOS 13 Ventura Compatibility
Mixmeister | Troubleshooting
3
Mixmeister | Troubleshooting Mixmeister Crashes at Launch or when Scanning your Content Library
MixMeister Fusion, Studio & Express | Windows: The font is too small what can I do?
Mixmeister Fusion | How to configure your Midi Device
Numark Support
Numark | Frequently Asked Questions
19
How do I register my Numark product?
Numark Mixstream Pro, Pro+, and Pro Go | Driver Will Not Install
My fader doesn't respond until I move it up and down. What do I do?
How do I get sound from my controller?
Where is my Serato DJ Authorization Code?
View all 19
First-Time Setup - Getting Started
6
Numark DJ2GO2 Touch | Getting Started with Serato DJ Lite
Numark DJ2GO2 Touch | Setup with Algoriddim djay Pro on iOS
Numark Party Mix II | Getting Started with Serato DJ Lite
Numark Party Mix II | Setup with Algoriddim djay Pro on iOS
Numark Mixstream Pro+ and Mixstream Pro Go | Getting Started
View all 6
Numark | Compatibility
8
Numark | macOS 15 Sequoia Compatibility
Numark | macOS 14 Sonoma Compatibility
Numark | Serato DJ Pro 3.0 Stems compatible hardware
Numark | Windows 11 Compatibility
Numark | macOS 13 Ventura Compatibility
View all 8
Numark | Care & Maintenance
8
Mixstream Pro & Pro + | Audio Issues after updating to Engine 3.0
Numark Scratch | Calibrating the Crossfader
Numark NS7II and NS7III - Calibration Procedure
Numark NS7II | Firmware Update Procedure
Numark NS7 & V7 | Calibration procedure
View all 8
Rane Commercial Support
Rane Commercial | Troubleshooting Guides
4
Rane Commercial DR6 | How to create and control Parametric EQ and Level of any input
Rane Halogen | Saving and Loading a Configuration File
Rane Halogen | Running Multiple Versions of Halogen
Rane Halogen | Troubleshooting Audio Output Issues
Rane DJ Support
Rane DJ | Frequently Asked Questions
16
Rane PERFORMER | Frequently Asked Questions
Rane FOUR | Frequently Asked Questions
My fader doesn't respond until I move it up and down. What do I do?
Where is my Serato DJ Pro Authorization Code?
Rane DJ One | Frequently Asked Questions
View all 16
Rane DJ | Maintenance and Care
12
Rane PERFORMER | Drivers & firmware update walkthrough
Rane DJ SEVENTY-TWO | Setting the Adjustable Fader Tension and Cut-in
Rane DJ SEVENTY-TWO Mixer | Crossfader Disassembly and Adjustment
Rane DJ TWELVE and TWELVE MKII | Calibrating the Pitch Fader
Rane DJ TWELVE | Vinyl Assembly and Adjusting the Tension
View all 12
Rane DJ | Compatibility
12
Rane DJ | macOS 15 Sequoia Compatibility
Rane DJ | macOS 14 Sonoma Compatibility
Rane DJ | Serato DJ Pro Stems compatible hardware
Rane DJ | macOS 13 Ventura Compatibility
Rane DJ | Windows 11 Compatibility
View all 12
Rane DJ | Issues and Solutions
7
Rane FOUR | Won't connect to Serato
Rane DJ | Audio Distortion with Windows 10 Creator Builds
DVS Will Not Work in Serato (MacOS)
Rane Twelve MKII | Setup and Connectivity
Rane Seventy | Firmware update for software FX in Algoriddim djay Pro
View all 7
Software Orders
Returns and Transfers
1
How to Request a License Deactivation for Transfer or Sale to a New User
Stanton Support
Stanton | Frequently Asked Questions
1
Stanton STX | Frequently Asked Questions
Maintenance and Care
1
STX Belt Replacement Procedure
en Freshchat category
Placing An Order
26
What is a pre-authorization or authorization hold?
What is the telephone number for inMusic Store Customer Service?
My billing and shipping address are not the same. Can I still place an order?
What are Wish Lists?
What is the email address for customer service?
View all 26
PRIME 4
0
Training
3
Akai Pro MPC 2 Software | How to Download, Install, and Activate
Akai Pro MPC 2 Software | Changing Time Signature
Akai Pro MPC Beats & MPC 2 | Creating, Exporting, and Importing New Midi Maps
Warranty & Service
Return Authorizations
1
Tips & Tricks | Reducing Return Shipping Costs
Alesis Support
Alesis | Getting Started
15
Alesis Strata Prime | New Technologies and Alternate Trigger Support
Alesis Recital | Getting Started with Skoove
Alesis Drums | Connecting your Kit to a Computer
Alesis Drums | Connecting Your Alesis Kit to BFD3 and Setting Defaults
Alesis Vortex Wireless 2 | Pairing a new wireless Dongle
View all 15
Alesis | Frequently Asked Questions
64
Alesis Strata Prime Kit | Frequently Asked Questions
Alesis Turbo Mesh Kit | Frequently Asked Questions
Alesis Vortex Wireless 2 | Frequently Asked Questions
Alesis Strike Pro Kit | Frequently Asked Questions
Alesis Nitro Mesh Kit | Frequently Asked Questions
View all 64
Alesis | Compatibility
5
Alesis | macOS 15 Sequoia Compatibility
Alesis | macOS 14 Sonoma Compatibility
Alesis | macOS 13 Ventura Compatibility
Alesis | Windows 11 Compatibility
Alesis | macOS 12 Monterey Compatibility
Alesis | Troubleshooting
14
Alesis Drums | Troubleshooting Problems With Your Pads
Alesis Drums | Troubleshooting Headphone Output Issues with Drum Modules
Alesis Strike Pro Kit | Hi-Hat Configuration and Troubleshooting
Alesis Nitro Mesh Kit | I am receiving a C51 Err on my display
Alesis Q Series | My keys aren't playing the right notes
View all 14
Alesis | Assembly
6
Alesis Surge & Nitro Mesh Kits | Assembly & Setup Tips
Alesis Surge & Nitro Modules | Adjusting & Understanding Trigger Settings
Alesis Command & Crimson Kits | Assembly & Setup Tips
Alesis Command & Crimson Modules | Adjusting & Understanding Trigger Settings
Alesis Nitro Mesh Kit | Assembly Guide Video Walkthrough
View all 6
BFD Support
BFD | Tutorials
9
BFD3 | How to Install & Authorize a BFD3 Expansion
BFD 3 | How to Install & Authorize BFD 3 Software
BFD Player | Installation and Authorization
BFD | How Do I Install My BFD 3 Content and Expansions?
BFD | How Do I Retrieve My License?
View all 9
BFD | Compatibility
5
BFD | macOS 15 Sequoia Compatibility
BFD | macOS 14 Sonoma Compatibility
BFD | macOS 13 Ventura Compatibility
BFD | Windows 11 Compatibility
BFD | macOS 12 Monterey Compatibility
BFD | Issues and Solutions
16
BFD 3 | Error: BFD License Manager is running, and needs to be updated...
BFD | No Audio Playback
BFD3 | Troubleshooting Yellow Triangles & Successfully Loading Audio Content
BFD3 | Crashing on Start or Content Scan and Organizing Your Content
BFD License Manager | Error: BFD License Manager is running, and needs to be updated...
View all 16
BFD | Sample and Groove Packs
47
BFD3 | Redeeming Your Free Expansion Pack
BFD London Sessions | Frequently Asked Questions
BFD Decatom | Frequently Asked Questions
BFD Jazz Noir | Frequently Asked Questions
BFD Black Album Drums | Frequently Asked Questions
View all 47
BFD | Frequently Asked Questions
5
BFD Migration | Frequently Asked Questions
BFD 3 | Why Can't I Enter my BFD 3 Serial at www.BFDDrums.com?
BFD License Manager | Why Won't My BFD Files Download?
BFD3 | Frequently Asked Questions
BFD 3 | Can I use BFD 3 Expansions in BFD Player and BFD Player Expansions in BFD 3?
2getheraudio Support
2getheraudio | Getting Started
3
2getheraudio | Authorizing 2getheraudio Expansion Packs
2getheraudio | How our pricing works
2getheraudio | Downloading & Authorizing Virtual Instruments and Effects
2getheraudio | Troubleshooting & FAQ
10
2getheraudio | Will the plugin work in my DAW?
2getheraudio | Working with software updates
2getheraudio | Trial Mode Details
2getheraudio | I can’t authorize a plugin. What do I do?
2getheraudio | I haven’t received a purchase receipt e-mail or serial activation code. What do I do?
View all 10
2getheraudio | RE4ORM
7
2getheraudio | RE4ORM XY Effects Explained
2getheraudio | Working with Presets in RE4ORM
2getheraudio | RE4ORM Signal Path Explained
2getheraudio | RE4ORM Master Controls Explained
2getheraudio | Free4orm Filter Explained
View all 7
2getheraudio | RE4ORM FX
3
2getheraudio | Working with RE4ORM FX Effects Panels
2getheraudio | Working with RE4ORM FX Free4orm Shapes
2getheraudio | Working with RE4ORM FX Presets
2getheraudio | G8TOR
6
2getheraudio | G8TOR’s Pad FX
2getheraudio | G8TOR’s Sequencers Explained
2getheraudio | G8TOR’s Instrument Effects Explained
2getheraudio | G8TOR’s Synth Engine Explained
2getheraudio | Getting Started with G8TOR
View all 6
2getheraudio | Compatibility
3
2getheraudio | macOS 15 Sequoia Compatibility
2getheraudio | macOS 14 Sonoma Compatibility
2getheraudio | macOS 13 Ventura Compatibility
M-Game Support
M-Game RGB Dual | Setup Guides
7
M-Game RGB Dual | Setup for Streaming with Windows 10 and 11
M-Game RGB Dual | Setup for Streaming with macOS
M-Game RGB Dual | Setup for Console or TV Streaming with macOS
M-Game RGB Dual | Setup for Streaming with Multiple Computers
M-Game RGB Dual | Setup for Console or TV Streaming with a Windows PC
View all 7
M-Game Solo | Setup Guides
6
M-Game Solo | Setup for Streaming with Windows 10 and 11
M-Game Solo | Setup for Streaming with macOS
M-Game Solo | Setup for Console or TV Streaming with macOS
M-Game Solo | Setup for Console or TV Streaming with a Windows PC
M-Game Solo | Setup for Streaming Games with Voice Recognition on Windows 10 or 11
View all 6
M-Game | Frequently Asked Questions
7
M-Game RGB Dual | Frequently Asked Questions and Troubleshooting
M-Game Solo | Frequently Asked Questions and Troubleshooting
M-Game | My M-Game interface disconnects randomly from my computer. What do I do? (Windows)
M-Game RGB Dual and Solo | How do I connect to a USB microphone?
M-Game | How to Register your Product
View all 7
M-Game | Compatibility
2
M-Game | macOS 14 Sonoma Compatibility
M-Game | macOS 13 Ventura Compatibility
M-Game | Video Support
8
M-Game | Setup in 10 Easy Steps
M-Game | Hardware Overview
M-Game | Software Overview
M-Game | Setting Up Your Mic
M-Game | Shaping the Sound of Your Mic
View all 8
SONiVOX Support
SONiVOX | Software Compatibility
7
Sonivox | macOS 15 Sequoia Compatibility
SONiVOX | macOS 14 Sonoma Compatibility
SONiVOX | macOS 13 Ventura Compatibility
SONiVOX | Windows 11 Compatibility
SONiVOX | macOS 12 Monterey Compatibility
View all 7
SONiVOX | Download and Authorization
1
Downloading and Re-downloading your Sonivox Plugins
SoundSwitch Support
Frequently Asked Questions
30
How to Activate Your 3 Months Free SoundSwitch License with Hardware Purchase
SoundSwitch Software Subscriptions Explained
What is DMX?
What Fixtures are Supported by SoundSwitch?
One of My Fixtures Isn't in the SoundSwitch Library...Help!
View all 30
Updates and Releases
7
What's New in SoundSwitch 2.9?
Autoloop Improvements in SoundSwitch 2.9
UI and Status Indicator Changes in SoundSwitch 2.9
BPM Detection with Virtual Audio Routing
Virtual DJ 2024 "My Lists"
View all 7
Getting Started
14
Getting Started in Edit Mode
Getting Started with Serato DJ
Getting Started with Virtual DJ
Introduction to SoundSwitch
SoundSwitch BPM Detection Overview
View all 14
Edit Mode
27
Controlling Gobo, Prism & more with Attribute Cues
Saving Projects and Light shows
Phrase Editing
How to Autoscript Autoloops
Autoloops Explained
View all 27
Performance Mode
18
SoundSwitch & Serato Performance Mode Troubleshooting
SoundSwitch & Virtual DJ Performance Mode Troubleshooting
Performance Mode Preferences Explained
SoundSwitch Doesn't Show Up in My Serato Remotes...
Autoloop Override for Scripted Tracks
View all 18
Control One
5
Getting Started with the Control One
Control One FAQ's
How to Upgrade the Firmware on the Control One
Control One Stockists
Exporting and Importing Project Data with Control One
Fixture Manager
8
SoundSwitch Fixture Manager User Guide
Creating a Fixture Profile with SoundSwitch Fixture Manager
Fixture Creation Example: Creating a Profile for an RGB Par Can
Fixture Creation Example: Creating a Profile for Moving Head with Color Wheel
Fixture Creation Example: Creating a Multi-Cell Fixture Profile
View all 8
Engine Lighting
2
Getting Started with Engine Lighting
Engine Lighting Troubleshooting
Compatibility
1
SoundSwitch | macOS 15 Sequoia Compatibility
DJ System Optimization
PC/macOS Optimization
3
Audio output from my controller sounds doubled, or has an echo effect. What do I do?
How to Optimize macOS for Live Performance
Optimizing Your Computer For Audio Performance
SSD/HDD Optimization
1
Formatting a Hard Drive for DJ Performance
Serato DJ
1
Troubleshooting Common Issues with Serato Controllers
Moog Support
Moog | General Technical Support & FAQ
36
Moog | Firmware Updater Error
Moog | How do I tell what firmware version my synthesizer is on?
Why do I hear a phasing effect from my synth?
Customer Service / Repair General Information
CV Guidelines
View all 36
Moog | Muse
17
Is Moog Muse analog?
What is digital in Muse?
My Muse is out of tune. Help!
How do I update Muse?
What are the physical dimensions of Muse?
View all 17
Moog | Labyrinth
1
Using Moog Labyrinth with MIDI
Moog | Subharmonicon
10
Subharmonicon | General Troubleshooting
How do I change the MIDI CH on Subharmonicon?
Subharmonicon Firmware Update Troubleshooting
Why is oscillator 2 heard when only sequencer 1 is playing on the Subharmonicon?
Can I adjust the overall tuning of the Subharmonicon?
View all 10
Moog | Moogerfooger Plug-Ins
20
How long will the MF-109S Plug-In effect be available?
Is the MF-109S Saturator Plug-In available outside the Free Gift promotion?
Why am I missing one of my Moogerfooger effects in Ableton Live?
Are Moogerfooger plug-ins compatible with iOS?
Why are only some of my plug-ins showing up in Logic?
View all 20
Moog | Minimoog Model D
12
What are the differences between the 2022 Minimoog Model D and the 2016?
Is the 2022 Minimoog Model D a limited edition?
When is the 2022 Minimoog Model D shipping?
Why is my Model D making a clicking sound?
Why is my Model D playing the same note no matter what?
View all 12
Moog | Model 15 App
19
Using Model 15 in a DAW that doesn't support the AUv3 plugin format
Why Model 15 App is Mac Only
How to install free download of Model 15 for macOS Big Sur if you already own iOS version.
I own the iOS version of Model 15, why does the app store show a price for macOS download?
How do I map CCs in the Model 15 app?
View all 19
Moog | Animoog & Animoog Z
21
Using Animoog Z in a DAW that doesn't support the AUv3 plugin format
Importing your original Animoog presets into Animoog Z
Using Animoog Z as an effects processor
Disabling the Home Bar in Animoog Z
Recommendations for getting audio output from Animoog Z
View all 21
Moog | Grandmother
7
General Troubleshooting - Grandmother
Using different scales or tunings on a Moog Grandmother
How do I get the LFO to reset on each note?
How do I use the LFO as a 3rd Oscillator?
Why Is My Keyboard Out Of Range?
View all 7
Moog | Moogerfooger
15
What kind of power adapter can I use with my Moogerfoogers?
Audio will pass through, but I can't hear the effect.
Does my Moogerfooger output an instrument or line level signal?
MF-108M | Why do the knobs behave differently after pluggin a cable into a CV input?
108M | How do I change the MIDI channel on my ClusterFlux?
View all 15
Moog | Mavis
2
How do you use the wave folder?
Can you modulate the wave folder with CV?
Moog | Claravox
8
Claravox General Troubleshooting
Is Claravox Centennial digital?
Is Claravox Centennial able to store and recall presets?
Can I use Claravox Centennial to control soft-synths in my DAW or analog instruments?
Where can I download the manual or editor for Claravox?
View all 8
Moog | Theremini
12
Theremini General Troubleshooting
How do I map the MIDI outputs from the Theremini in my DAW?
Can the Theremini be used to play an external synth using MIDI?
How do I download the Theremini Editor & Librarian?
Why is the volume knob not controlling anything?
View all 12
Moog | Mother 32
15
Mother 32 General Troubleshooting
Updating Mother-32 Firmware
How do I save patterns on Mother-32?
How do I change the sequencer playback direction on Mother-32?
Why is my Mother-32 syncing to MIDI at half or double time?
View all 15
Moog | Minitaur & Sirin
16
General Minitaur Troubleshooting
How can I get Minitaur/Sirin to sync to Ableton?
How do I latch the gate on a Minitaur or Sirin?
Connecting the Minitaur/Sirin to Ableton
The MIDI light is blinking on my Minitaur but I’m not getting any sound
View all 16
Moog | Subsequent 37 & Sub 37
14
Synth Stuck with Blank Screen and/or All Lights On
General Troubleshooting | Subsequent 37 & Sub 37
Connecting to Ableton
Connecting to Logic
Sub 37 to Subsequent 37 upgrade notice
View all 14
Moog | Matriarch
7
General Troubleshooting
How Do I Reset Global Settings?
How do I turn on Legato Glide Mode on the Matriarch?
How do I send a clock signal from the Matriarch when the arpeggiator isn't in use?
How do I erase or re-record a sequence on the Matriarch?
View all 7
Moog | Moog One
22
General Troubleshooting
Does Moog One have Polyphonic Aftertouch?
Using the Moog One's Vocoder effect
Using the Moog One's external input
How do I load presets onto the Moog One?
View all 22
Moog | Etherwave (2022)
6
How can I get a Left-Handed Etherwave Theremin?
Calibrating the Etherwave Theremin's Pitch CV output
What does it mean to "tune" the Etherwave?
Operating the Etherwave Volume Knob
The ETHERWAVE's VOLUME knob is a tuning adjustment. Its purpose is to adjust how the instrument's volume changes as your left hand approaches the volume antenna. This knob is not a 'volume control'. That is, it does not simply make the tone
View all 6
Moog | Model D Plugin
4
How to use the Model D app in Ableton or another DAW
I own the iOS version of Model D, why does the app store show a price for macOS download?
Using Model D plugin in a DAW that doesn't support the AUv3 plugin format
How to install free download of Model D for macOS if you already own iOS version.
Moog | Subsequent 25 & Sub Phatty
9
Using Original Sub Phatty Presets with the Subsequent 25
Only the LFO Rate LED is blinking on my Sub Phatty/Subsequent 25 after a firmware update
How do I set the LFO Gate Reset?
Where are my Subsequent 25 presets saved?
How do I download the Free Software Editor and Librarian for the Subsequent 25?
View all 9
Moog | Werkstatt-01
5
What is the difference between Werkstatt-01 (2020) and the 2014 Moogfest edition?
My Werkstatt’s oscillator isn’t in tune when I connect to external an CV Source. Is mine broken?
The Werkstatt instructions say I need to cut a section out of the black plastic washer to make room for a metal tab on the output jack. I can’t find a metal tab on my output jack. What’s going on?
I am trying to use my Werkstatt with headphones, but I can’t seem to control the volume. Is there a way to raise and lower the volume for headphone use?
Is there a way I can play my Werkstatt via CV?
Moog | Minimoog Voyager
6
Can the Voyager LFO's sync to MIDI clock?
Can Filter Spacing or Resonance be modulated on the Minimoog Voyager and Minimoog Voyager XL?
Is the Voyager polyphonic (plays more than one note at once) or multitimbral (plays more than one sound at a time)?
How do I upgrade the Voyager's Software?
Does Moog use wood from sustainable sources?
View all 6
Moog | Little Phatty & Slim Phatty
4
How do I update the firmware on my Little Phatty?
My Slim Phatty is out of tune, can I send it into the factory for a retuning?
Is there a noise source on the Slim Phatty?
Can Slim Phattys be chained together and played polyphonically?
Moog | DFAM (Drummer From Another Mother)
10
My DFAM will play a sequence, but the trigger button doesn't always make a sound?
Why do settings on each DFAM sound slightly different?
How do I use DFAM as a Eurorack Module?
How do I sync DFAM & Mother-32?
How do I sync 2 DFAM together?
View all 10
Moog | Theremin
1
I get no sound from my Theremin when I turn it on? What should I do?
Moog | Minifooger
19
What type of power supply should I use with my Minifoogers?
Can I use my MoogerFooger power supply with my minifoogers?
Can I use batteries with the Minifoogers?
Do I need a power supply for each individual Minifooger, or can I use something like a One-Spot to chain power to each unit?
MF TREM | What does the EXP input on the Minifooger Trem control?
View all 19
Moog | Filtatron
4
I want to use Filtatron to process external audio, but I can’t hear anything.
How can I control Filtatron from Ableton Live or another DAW?
How can I add new samples to Filtatron?
Can I control the knobs of Filtatron with my MIDI controller?
Moog | 500 Series
4
Will the Moog 500 series modules work with any 500 rack or lunchbox?
Why am I only getting low or no audio out of my Delay?
How do I update my delay?
How do I stereo-link my 500 Series Analog Delays?
Moog | Spectravox
0
Moog | Mariana
3
How to Optimize Your CPU Usage with the Moog Mariana Synth Plugin
Can I Use Mariana’s On-Screen Keys to Input MIDI in My DAW?
Moog Plugins Activation Errors | How to Sync Date and Time on Mac and Windows Computers
Moog | Compatibility
1
Moog | macOS 15 Sequoia Compatibility
Revalver Support
Revalver 5 | Frequently Asked Questions
6
How do I upgrade from Revalver 4 to Revalver 5?
I have purchased ReValver content from the Amp Store, how do I activate it in ReValver?
I have lost my USB device; how do I reset it and add a new USB device?
Is ReValver 5 a software editor for the HeadRush Prime hardware? Are presets cross compatible?
How Does Revalver differ from Headrush Rigs?
View all 6
Revalver 5 | Tutorials
3
Revalver Setup | Midi Control for your FX
Revalver 5 User Manual
How to redeem Revalver 5 included with my M-Audio Interface
Sheeran Looper Support
Sheeran Loopers | FAQ
3
Sheeran Looper X | Frequently Asked Questions
Sheeran Looper+ | Frequently Asked Questions
Sheeran Busker | Frequently Asked Questions
Sheeran Loopers | Setup and Troubleshooting
12
Sheeran Looper+ | Firmware Update Walkthrough
Sheeran Looper X | Audio Routing and Troubleshooting
Sheeran Looper+ | General Troubleshooting Guide
Sheeran Loopers | Why is the record pedal blinking?
Sheeran Looper X | First Time Recording Setup Guide
View all 12
General | Getting Started
General | Technical Support
15
I need help with my product. What can I do?
MacOS MIDI Monitor Walkthrough
Windows MIDI Monitor Walkthrough
Tips & Tricks | How to Export your System Information File
Tips & Tricks | Reformatting Storage Devices
View all 15
General | Registration and Downloads
3
How do I register my product?
I am unable to register my Alto, M-Audio, Marantz Pro, or Numark product. What do I do?
inMusic Software Center | Why Isn't ALL My Software Available From the inMusic Software Center?
General | USB-MIDI Troubleshooting
5
Troubleshooting USB MIDI devices on Mac
How To Find Your Computer Specs
How to Troubleshoot Your Class-Compliant MIDI Keyboard or Controller Connection
Using a MIDI Monitor to Test a MIDI Device
Unlocking the High Performance Plan on a Windows Computer
General | Bluetooth Troubleshooting
0
General | Audio Device Troubleshooting
3
Gain Staging 101
Troubleshooting DPC Latency
How to Disable Exclusive Mode for my Audio Device?
inMusic Store Support
Placing An Order
27
What are the order processing, restrictions and shipping cutoff times?
If I place my order today, how soon will I get it? Will it ship the same day?
The product I would like to order is not available in the inMusic Store.
What are the business hours for the inMusic Store order support department?
How do I place a telephone order?
View all 27
Shipping
13
How do I track my order?
What shipping methods are offered?
What does Free Ground Shipping mean?
Do you offer free shipping to Alaska & Hawaii?
How do you calculate the shipping rate?
View all 13
Returns
11
What is your return policy?
How do I return my order?
What is your exchange policy?
Is there a restocking fee on a return order?
What is the email address to request a return, refund or price adjustment?
View all 11
Warranty & Support
6
How do I register my new inMusic Brands product?
How do I contact Technical Support?
What are the hours for Technical Support in the U.S.?
Do you offer an extended warranty program?
What's the warranty duration for my unit and how do I get service for it?
View all 6