Moog | General Technical Support & FAQ

Moog | Firmware Updater Error
If you are using the Moog Firmware Updater and receiving an error message at the end of the load process, close all other USB using programs and reset ...
Fri, 12 Sep, 2025 at 6:34 AM
Moog | How do I tell what Firmware Version my Synthesizer is on?
TABLE OF CONTENTS Mother 32 Subharmonicon Minitaur Moog One Grandmother Matriarch Subsequent 25 Subsequent 37 Theremini Mother 32 You c...
Fri, 12 Sep, 2025 at 11:46 AM
Synthesis 101 | Why do I Hear a Phasing Effect from my Synth?
Waveform phasing is a phenomenon that occurs when multiple oscillators are present in a signal. Even once multiple oscillators are in tune with one ano...
Fri, 12 Sep, 2025 at 11:46 AM
Moog | Customer Service / Repair General Information
TABLE OF CONTENTS Hours & Contact Repair Cost & Coordination Notice of Discontinuation of Service Spare Parts Requests Vintage Service ...
Fri, 12 Sep, 2025 at 11:47 AM
Synthesis 101 | CV Guidelines
Sending higher voltages than the specified limits of the CV Inputs won't damage your instrument in the short term; however, we advise against excee...
Fri, 12 Sep, 2025 at 10:38 AM
Synthesis 101 | Dealing with MIDI Feedback
When your instrument is being used with your computer, being mindful of the MIDI routing in your computer will achieve the best results. It is generall...
Fri, 12 Sep, 2025 at 11:47 AM
Moog | Why have prices Recently Changed for some Moog Instruments?
The ongoing global challenges of material shortages, supply chain limitations, inflation, as well as rising raw goods and shipping costs, have made it ...
Fri, 12 Sep, 2025 at 11:48 AM
Moog | How are International Shipping Costs for Merch Calculated?
We are exploring options to make our merch items more accessible to those who live outside of the United States.    When placing an international mer...
Fri, 12 Sep, 2025 at 11:49 AM
Moog | Touring the Moog Factory
We would love to see you! Our free factory tours run at 10:30am and 3:30pm, Monday through Friday. They cover the history of Moog, the function of o...
Fri, 12 Sep, 2025 at 10:49 AM
Moog | Sending MIDI CC to Moog Instruments
There are many ways to send MIDI CC messages to a hardware synth like Subharmonicon; if you use computer DAW software such as LOGIC or ABLETON LIVE, in...
Fri, 12 Sep, 2025 at 11:49 AM
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