Moog | General Technical Support & FAQ

Moog | Firmware Updater Error
If you are using the Moog Firmware Updater and receiving an error message at the end of the load process, close all other USB using programs and reset your ...
Thu, 29 Jun, 2023 at 10:07 AM
Moog | How do I tell what firmware version my synthesizer is on?
Mother 32: You can identify your firmware version by sending this sysex file to your Mother 32.  Subharmonicon:  You can identify your firmware ...
Thu, 29 Jun, 2023 at 10:07 AM
Why do I hear a phasing effect from my synth?
Waveform phasing is a phenomenon that occurs when multiple oscillators are present in a signal. Even once multiple oscillators are in tune with one another,...
Thu, 29 Jun, 2023 at 10:07 AM
Customer Service / Repair General Information
HOURS AND CONTACT The Service Department’s hours of operation are 8:30 AM-5 PM EST Monday through Friday, excluding holidays. We can be reached via the s...
Mon, 13 Nov, 2023 at 5:13 PM
CV Guidelines
While sending voltages higher than what specific CV Inputs will allow will not harm your instrument in the short term, we do not recommend sending higher vo...
Thu, 29 Jun, 2023 at 10:08 AM
Dealing with MIDI Feedback
When your instrument is being used with your computer, being mindful of the MIDI routing in your computer will achieve the best results. It is generally rec...
Fri, 13 Sep, 2024 at 3:53 PM
Why have prices recently changed for some Moog instruments?
The ongoing global challenges of material shortages, supply chain limitations, inflation, as well as rising raw goods and shipping costs, have made it neces...
Thu, 29 Jun, 2023 at 10:09 AM
How are international shipping costs for merch calculated?
We are exploring options to make our merch items more accessible to those who live outside of the United States.    When placing an international merch or...
Thu, 29 Jun, 2023 at 10:11 AM
Touring the Moog Factory
We would love to see you :) Our free factory tours run at 10:30am and 3:30pm, Monday through Friday. They cover the history of Moog, the function of our ...
Thu, 29 Jun, 2023 at 10:11 AM
Sending MIDI CCs to Moog Instruments
There are many ways to send MIDI CC messages to a hardware synth like Subharmonicon; if you use computer DAW software such as Logic or Ableton Live, informa...
Thu, 29 Jun, 2023 at 10:11 AM