If your Guitar Rig Browser is empty or incomplete, please follow these troubleshooting steps.


TABLE OF CONTENTS


Guitar Rig 6 / 7


Causes

The Guitar Rig 6 / 7 Browser features color-tagging, as well as a User Content section.

1_Color_Tags_and_User_Icon.png

If these Browser filters are applied before any color tagging or user content is established, this can result in a browser or preset list that appears to be empty or incomplete.

Solutions

  1. Check to ensure that all color tags are de-selected. These will only display content after some Guitar Rig presets have been color-tagged as favorites.

  2. Check to ensure that the User Content Icon (“person-symbol”) is deselected. Content will not appear here until at least one user-created Guitar Rig preset has been saved.

If the Guitar Rig 6 Browser still appears empty or incomplete, try resetting the Guitar Rig Database:

  1. Launch the Guitar Rig standalone application:

    macOS:
    Macintosh HD > Applications > Native Instruments > Guitar Rig 6 / 7

    Windows:
    C: > Program Files > Native Instruments > Guitar Rig 6 / 7

  2. Go to:
    File > Preferences...

    2_Open_Preferences.png

  3. Click the Library icon, then go to the following:
    Reset Library > Reset

    3_Reset_Library.png

  4. Once the Library is Reset, quit and re-launch the Guitar Rig software in Standalone Mode. Check the Guitar Rig Browser to verify that the content is now present.

  5. Quit the Standalone Guitar Rig software, and launch the Guitar Rig plug-in to verify that the content is now displayed in its Browser.

If the issue still persists, it's necessary to rebuild the Guitar Rig database from scratch. Here's how to do this:

macOS

  1. Quit Guitar Rig.
  2. Open the following directory:
    Macintosh HD > Users > *User Name* > Library > Application Support > Native Instruments > Guitar Rig 6 / 7

    Note: The User Library folder is hidden by default. See this article to learn how to access its contents.

  3. Delete the folder named "Database".
  4. Relaunch the Guitar Rig software to check the browser.

Windows

  1. Quit Guitar Rig.
  2. Open the following directory:
    C: > Users > *User Name* > AppData > Local > Native Instruments > Guitar Rig 6 / 7

    Note: AppData is a hidden folder. Read this article to learn how to display hidden folders on Windows.

  3. Delete the folder named "Database".
  4. Relaunch the Guitar Rig software to check the browser.


Guitar Rig 5


Update Guitar Rig 5

  1. Quit Guitar Rig 5.
  2. Launch Native Access.
  3. Check the Updates section to make sure the latest Guitar Rig 5 version is installed.

    Note: The latest Guitar Rig 5 update can also be downloaded from the Updates section of the Native Instruments website.


Reset the Guitar Rig 5 Database

  1. Launch Guitar Rig 5.
  2. Click the Options tab.
  3. Click the Reset button in the Reset Database section.

    4_GR5_Reset.png

  4. Quit and relaunch the Guitar Rig 5 software to check the browser for content and presets.

If the issue still persists, it's necessary to rebuild the Guitar Rig 5 database from scratch. Here's how to do this:

macOS

  1. Quit Guitar Rig 5.
  2. Open the following directory:
    Macintosh HD > Users > *User Name* > Library > Application Support > Native Instruments > Guitar Rig 5


    Note: The User Library folder is hidden by default. See this article to learn how to access its contents.

  3. Delete the folder named "Database".
  4. Relaunch the Guitar Rig 5 software to check the browser.

Windows

  1. Quit Guitar Rig 5.
  2. Open the following directory:
    C: > Users > *User Name* > AppData > Local > Native Instruments > Guitar Rig 5

    Note: "AppData" is a hidden folder. Read this article to learn how to display hidden folders on Windows.

  3. Delete the folder named "Database".
  4. Relaunch the Guitar Rig 5 software to check the browser.