Ensure that you have updated your Messenger to the latest firmware version found HERE.
From time to time firmware updates will be released to expand the capabilities of Messenger. Firmware updates are accomplished by downloading the firmware update package from our website and connecting your Messenger to a computer via USB.
Once Messenger is connected to your computer run the firmware updater program by either opening the .dmg file (Mac) or running the .exe file (Windows). Follow the on-screen instructions and, when finished, you may disconnect Messenger from your computer.
A video outlining the process can be found HERE.