Moog Plugins are a popular choice for music producers and sound engineers around the world. In some cases, users may encounter authorisation errors while trying to authorise their Moog software.


In this article, we will guide you through the process of resolving authorization errors for Moog plugins.


TABLE OF CONTENTS


Authorization Errors - Workarounds & Solutions

If you encounter authorization errors while redeeming your code, try the following solutions:


Log in and out of your account

Sometimes, logging in and out of your Moog software account can solve the authorization error.


Configure a default browser

Ensure that a default browser is configured on your computer. Without specifying a default browser, the software is unable to link to your Moog software account to authorise.


If Chrome is your default browser, try specifying a different default browser.


Disable firewall settings

Check your computer's security settings and disable any firewall settings that may be blocking the authorization process.


Sync Time & Date

Activation errors may occur if the time & date settings on your computer are manually specified, causing a 'time-out' between our servers and your computer. To fix this, please follow the steps below:


Window:

  1. Open the Start Menu and type "Date & time settings" in the search bar. 
  2. Click on "Date & time settings" from the search results. 
  3. In the Date & Time window, ensure that the "Set time automatically" option is turned on. 
  4. Below this, also make sure "Set time zone automatically" is enabled. 
  5. If needed, click the "Sync now" button under Additional settings to force a time update.
     


MacOS:

  1. Click the Apple menu icon and go to System Settings. 
  2. Scroll to General > Date & Time 
  3. Check "Set date and time automatically." 
  4. Ensure the correct time zone is selected. 
  5. Your Mac should now sync the date and time online. 
     Inserting image...

Troubleshooting: Error Occurred! "Registration already exists"



  1. Click 'Cancel' on the prompt.
  2. Navigate to the Plugin Menu via the Cog icon
  3. Select the Authorization tab
  4. Proceed to deauthorize your Moog Plugin
  5. Re-authorize the software


Mariana


MoogerFooger


This simple process should rectify the 'Registration Already Exists' error and allow smooth usage of any Moog plugin without any authorization hindrances.


Troubleshooting: Error Occurred! "Connection Failed" / Cannot open the page

  1. Close your DAW or standalone Moog app
  2. Open Terminal
  3. Copy and paste the following prompt:
    sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
  4. Enter your system password once prompted
  5. Once the DNS Cache is cleared, please attempt to open your DAW and complete the login/activation


Trial Access

  • The trial version of Mariana is available [here]
  • The trial version of the Complete MoogerFooger Bundle is available [here]


By following these simple steps, you should be able to resolve any authorisation errors you encounter while redeeming your Moog plugins.


In conclusion, we hope this article has been helpful in guiding you through the process of resolving Moog plugin authorisation errors. Remember to ensure that you have a default browser configured and disable any firewall settings that may be blocking the authorisation process. Happy music-making!