TABLE OF CONTENTS


MixMeister Crashing at Launch (macOS)


MixMeister customers might encounter issues where the software crashes upon launch. Here are steps to follow to resolve this issue:


How to Resolve:

1. Uninstall MixMeister:

   - Use App Cleaner to completely remove the program. [Download App Cleaner]

   - [Watch a tutorial on using App Cleaner]


2. Reset VRAM and PRAM on Mac:

   - Reset your Mac's VRAM and PRAM. [Tutorial: Resetting VRAM and PRAM]


3. Reinstall MixMeister:

   - Restart your Mac after completing the above steps.

   - Reinstall MixMeister software.


MixMeister Crashing When Importing Library


MixMeister customers might face crashes when the software scans the library during import - This can occur if the database is corrupt OR if MixMeister continues to crash upon launch. 


These steps require users to navigate the backend directory of their computer - Users are encouraged to back up their computer before making any changes. 


MixMeister is not responsible for data loss if these steps are improperly followed. 


How to Resolve:

Windows

1. Close down any MixMeister programs open.

2. Navigate to: `C:\Users\YourUsername\Appdata\MixMeister Express\Library`


This folder contains your MixMeister Library content '.mxm' file - Depending on your build of MixMeister, this will appear as follows:

  • MixMeister Express: MixMeister Engine Express 7
  • MixMeister Studio: MixMeister Engine Studio 7
  • MixMeister Fusion: MixMeister Engine 7


3. Delete the folder appropriate to the MixMiester Title

    *Create a copy/backup*

4. Empty the Recycle Bin

5. Re-launch MixMeister



macOS

1. Quit any MixMiester programs open.

2. Open Finder

3. Show Hidden files on Mac: ‘CMD’ + ’SHIFT’ + ’period'


4. Navigate to Macintosh HD >  Users > *User Name Folder* > Library > Application Support >  MixMeister Technology

*Note, if 'show hidden files' are not enabled, the 'Library' folder cannot be seen in your 'User' Folder


This folder contains your MixMeister Library content '.mxm' file - Depending on your build of MixMeister, this will appear as follows:

  • MixMeister Express: MixMeister Engine Express 7
  • MixMeister Studio: MixMeister Engine Studio 7
  • MixMeister Fusion: MixMeister Engine 7


5. Delete the folder appropriate to the MixMiester Title

    *Create a copy/backup*

6. Empty the Trash

7. Re-launch MixMeister


How to locate specific MixMeister Library files:


If you're experiencing some trouble locating any MixMeister '.mxm' files - See the steps below to identify their location: 


Windows:


1. Open File Explorer: Click on the File Explorer icon in the taskbar or press `Win + E`.

2. Navigate to the Location: Go to the directory where you suspect the .mxm files might be or start from a higher directory like `C:\`.

3. Use the Search Bar:

   - At the top right corner of File Explorer, you'll find a search bar.

   - Type `*.mxm` and press `Enter`.

   - This search syntax (`*.mxm`) will locate all files with the .mxm extension in the current directory and its subfolders.

4. Identify and Delete: Locate the specific .mxm file causing the issue and delete it.


macOS:


1. Open Spotlight Search: Press `Command (⌘) + Space` to open Spotlight Search.

2. Type the Search Query: Enter `kind:other .mxm` (including the space before ".mxm") in the Spotlight search bar.

   - This query will search for all files with the .mxm extension.

3. Identify and Delete: Find the specific .mxm file associated with the problematic library and delete it.




Deleting the problematic .mxm file prompts MixMeister to rescan and potentially resolves the issue during library import.


If you continue experiencing difficulties or encounter other issues, please contact technical support. Providing screenshots of the errors or issues observed will assist our support team in offering more accurate assistance.