INSIDE THE USA
WHAT IS MOOG’S STANDARD DOMESTIC WARRANTY?
Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment.
Inside the USA, the Warranty Period is one year from the date of purchase. If, in Moog’s determination, it has been more than five years since the product shipped from our factory, it will be at Moog’s discretion whether or not to honor the warranty without regard to the date of the purchase.
During the Warranty Period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.
If you have questions regarding your domestic warranty, please contact techsupport@moogmusic.com
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access, please call (828) 251-0090 to register your product.
HOW TO RETURN YOUR INSTRUMENT FOR SERVICE
Customer is responsible for all shipping and freight charges to transport product to Moog’s specified authorized service center. An RMA or return merchandise authorization is required and can be requested by contacting techsupport@moogmusic.com.
Include serial number, description of the problem, and full contact information. All products must be cleaned thoroughly, packed carefully, and shipped with the Moog supplied power adapter. Your instrument must be returned in the original inner packing including the cardboard inserts.
The warranty will not be honored if the product sustains damage from being improperly packed. Once you have received the RMA# and carefully packed your Moog, ship the product to Moog’s Authorized Service Center with transportation and insurance charges paid, and be sure to include your return shipping address.
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed, and Moog will ship and insure your product to your United States address free of charge.
OUTSIDE THE USA
WHAT IS MOOG’S STANDARD INTERNATIONAL WARRANTY?
Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment.
Outside the USA the warranty policy and associated service is determined by the laws of the country of purchase and supported by our local authorized distributors. A listing of our authorized distributors is available at moogmusic.com. Please feel free to reach out to them or the retailer from whom you purchased your instrument for support.
If you have questions regarding your international warranty, please contact techsupport@moogmusic.com
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access, please call (828) 251-0090 to register your product.
HOW TO RETURN YOUR INSTRUMENT FOR SERVICE.
Outside the USA, service is determined by the laws of the country of purchase and supported by our local authorized distributors. Please reach out to them or the retailer from whom you purchased your instrument for service support.
If you have questions regarding your international service, please contact techsupport@moogmusic.com