We apologize for this inconvenience! Please reach out to support@moogmusic.com with the subject line “Missing Parts” and the following information in the body of the email and our Customer Service Team will make sure you get those parts:
- Your Full Shipping Address
- Instrument and Serial Number
- Part(s) missing
- Where it was purchased from
- Proof of Purchase (invoice/receipt)
If you are outside of the US, please contact the distributor nearest you for the missing parts.