For general troubleshooting of the Matriarch, we recommend following the steps listed below, checking for resolution between each step:
1) GLOBAL SETTINGS:
- Hold down the HOLD and SYNC buttons for three seconds until you see the SYNC button blinking.
- Once blinking, press and hold the highest black key and while holding hit the lowest black key.
- You should see a flash across the LHC buttons above the pitch and mod wheel indicating that factory global settings have been restored.
Video Tutorial: Moog Matriarch | Reset Global Settings
2) NOTE CALIBRATION:
- Let the synth warm up for 15 minutes before initiating the calibration.
- Holding down the HOLD and SYNC buttons for three seconds until you see the SYNC button blinking.
- Once blinking, hold the PLAY, HOLD, and TAP buttons, and then press the lowest white key on the keyboard.
Video Tutorial: Moog Matriarch | Note Calibration
3) POT CALIBRATION:
Perform a POT CALIBRATION by sending SysEx files to the instrument via USB. You can find the necessary files and further instructions here.
Video Tutorial: Moog Matriarch | Pot Calibration
4) FIRMWARE UPDATE:
Reload the latest firmware by following the procedure detailed here.
Video Tutorial: Moog Matriarch | Firmware Update