This guide contains key troubleshooting steps for any activation related issues you are experiencing on your MPC Standalone device. This could be in the form of an error message, missing plugins, or issues accessing the activation page. 


TABLE OF CONTENTS


I have just purchased a plugin, but I cannot see it on the activations page


If the plugin is missing from your activations list, please first check that you are logged into the same inMusic Profile that the plugin is associated with. To check that the plugin has been deposited into your account, please log into the inMusic Profile in a web browser, and check your product registrations. 


If your plugin was purchased through The MPC Store or Air Music Tech directly, your activation code does not need to be typed into the MPC, as those platforms have dropped the activation directly into your inMusic Account.


If the plugin is missing, but you have purchased it from one of the above locations, it is possible that a different email address has been used at checkout. In this case, simply reach out to our support team here, for further assistance.


If the license is visible in your inMusic Profile, but still not appearing in the activations list, the following steps are available:


- Log out and then back into your inMusic Profile on the MPC. There is also a 'refresh' button, as seen in the below screenshot.



- Ensure you are running the latest version of the MPC firmware. Some plugins, particularly if a new release, will only be visible from a certain MPC version - being on the latest build will mean the plugins are compatible. The firmware download page is accessible here. 


- Another way of refreshing the activations list is by changing your device to controller mode. You do not need to be connected to a computer, simply changing to the controller mode, then reverting back to standalone mode, is enough as a troubleshooting measure.


I'm getting a license validation error

In the event of an error message, please see the following steps:


1. Log out of your inMusic Profile on the MPC, and then back in, and re-try the activations.

2. Access the preferences page, and then under the 'info' tab, select 'Reset Preferences'.

3. Ensure your firmware is upgraded to the latest fully supported version. 

4. If the issue persists, please check your time and date settings from the preferences -> hardware page. Try changing this to UTC, and then re-signing into your inMusic Profile on the MPC.


If you are using an ethernet connection, you can also try the following:


- In Preferences go to Ethernet. Then, double-tap on automatic (seen below) and change to Manual.

- On the bottom row, DNS, double tap this and change the DNS to 8.8.8.8. Select 'Do It' to confirm.




I cannot sign into my inMusic Profile 

If you're connected to a network from the Wi-Fi or Ethernet tabs in preferences, but experiencing an issue connecting to the inMusic Profile, you may find that one of these scenarios is occurring:


The QR code for logging in is not populating.


The activation's screens are logged in but the only option available is to refresh (for example, the logout button is greyed out).


This indicates that your MPC or Force is connected to the internet, but unable to reach the actual servers, which can happen for a number of reasons including interference from a wifi extender, security around the router/server from the ISP like a firewall, or even simply a problem with the connection speed itself. 


In these instances, it can be helpful to try a different network altogether. If available, using a mobile hotspot, or an ethernet connection to your router, can prove an effective testing method, to check a different network. If the alternate network proves successful, checking your router settings with the assistance of your internet service provider can be helpful in understanding a potential cause.  


If you are using a WPA3 Enabled Router, please check out the dedicated support article here.


For any further issues, our support team are on hand to assist! You can raise a ticket via our support page.