This guide specifically addresses situations in which SoundSwitch does not show as an available External Control device in Serato DJ Pro. This is typically the result of application security and communication configurations which are addressed for both Windows and MacOS below:


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Please Note:

  • Prior to executing the steps outlined in this guide, please ensure that SoundSwitch has been properly configured to send/receive information to/from Serato. A step-by-step guide can be viewed here: Getting Started with Serato DJ

  • Even though Serato Remotes are discontinued, SoundSwitch may still appear under "Serato Remotes" if you are running a version of Serato older than 3.1. Provided your system meets the minimum system requirements for SoundSwitch, we recommend keeping SoundSwitch and Serato updated to their most current versions to ensure the smoothest integration experience.

  • If you're experiencing issues in performance mode with Serato aside from connection to the software, please see our complete troubleshooting guide here: SoundSwitch & Serato Performance Mode Troubleshooting

  • If your first attempt at following this process is unsuccessful, please consider reinstalling both SoundSwitch and Serato DJ Pro to foster the cleanest possible troubleshooting environment. (Installers linked)



For Windows Users:


To enable Serato DJ to connect with external programs through Serato External Control, you need to install a software called Bonjour on your Windows computer. This step is essential for SoundSwitch to work seamlessly with Serato DJ.


Here's how to do it:


  1. Download Bonjour: Before you can use SoundSwitch, download and install Bonjour on your Windows computer. You can get it from the Apple support website by following THIS LINK.

  2.  Install Bonjour: After downloading Bonjour, run the installation process to set it up on your computer.

  3. Confirmation in Serato DJ: Once Bonjour is installed, you should notice that SoundSwitch appears in the "Active Devices" section within the Serato DJ External Control Preferences.

    Note: Sometimes, SoundSwitch may not appear in Serato DJ's preferences due to third-party antivirus software like Avast or AVG. In such cases, make sure you've allowed SoundSwitch through the firewall settings of these third-party security programs





For MacOS Users:


On MacOS, it's crucial to ensure that your system settings regarding security & privacy are properly configured to allow SoundSwitch and Serato to communicate with each other.

Here's the settings to account for:


  1. Under Settings>Privacy and Security>Local Network, ensure that SoundSwitch AND Serato are toggled on.



  2. If you are using MacOS's built-in firewall, please ensure that SoundSwitch AND Serato have been whitelisted. Under Settings>Network, you can view the current status of the firewall. If the firewall is enabled, click Options to show the application whitelist. From there, use the +/- buttons to add SoundSwitch and Serato to the whitelist. If you are not currently using this firewall, we recommend leaving it disabled to foster a simpler configuration process.



  3. If you are using any third-party security tools such (Little Snitch, Icefloor, Radio Silence, etc.), please be sure these have been configured/disabled to allow communication between SoundSwitch and Serato.


Be sure to close both applications and restart your computer after configuring these settings prior to attempting to re-establish the connection. Once launched, SoundSwitch will be available as a Serato External Control device. 


 


If you've followed these steps and still experience issues connecting SoundSwitch and Serato DJ, please feel free to reach out to our support team at support@soundswitch.com We're here to assist you in getting SoundSwitch up and running smoothly.