The Alesis Melody, Harmony and Talent keyboards are some of the best beginner packages in terms of value among the Alesis line, providing everything you need to get started playing. If you're running into a problem with your piano being unable to produce sound, here's some basic troubleshooting tips to give you direction on what to do:
TABLE OF CONTENTS
Volume Reset
First, we're going to want to check that the volume hasn't been set too low.
The simplest thing to action is a factory reset of the volume parameters, by pressing the + and - button on each of the individual volume settings on the keyboard. This will set the volume back up to 6, and from there you should be able to get sound. If not, let's check the power coming into the keyboard.
Power
For various reasons, the keyboard can become underpowered, leading to no sound being produced- a faulty power supply, an incompatible power supply being used, or weak batteries, can all be contributing factors. To troubleshoot this, we suggest getting a fresh set of D cell batteries and using those with the piano, to troubleshoot with the piano unplugged. If sound returns when you try this, please reach out to us here and we can give you options for getting a new power supply.
Headphone Mute
Finally, the keyboard has a speaker mute feature that activates when headphones are plugged in, or if the keyboard detects a connection with the headphone port. If you do not have any headphones connected, but the speakers are still muting, the first thing you can try is a can of compressed air inside the headphone jack, to clean out any dust or particles that may be in there. Secondly, a set of precision tweezers can get inside of the jack itself if, for example, the end tip of a headphone connector broke off inside the jack. At that point, removing the obstruction from inside that jack should immediately give you sound back.
Questions? Concerns? Feedback? If you are still having trouble, please do not hesitate to contact our support team here.