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Frequently Asked Questions

 

 

What's included in the box?

  • M-Game Solo
  • USB-B to USB-A Cable
  • 6V 2A Power Adapter
  • Software Download Card
  • Quickstart Guide
  • Safety & Warranty Manual

 

How do I register the product? 

In order to register your product, you'll first need to create an account on M-Game.com. When logged in, select Register New Product and enter the 15-digit serial number found on the underside of your unit. Once registered, you'll have access to your software downloads where you can access the M-Game Solo Control Panel.

Note : Your unit serial number will start with (21) and be located underneath your unit's barcode.

Do I need to install any drivers for this unit?

The M-Game Solo Control Panel features a built-in audio driver for your unit. You will need the Control Panel in order to set-up the M-Game, but no additional drivers will need to be set up. 

 

What streaming platforms can this be used with?

Though designed for use with streaming platforms like Discord and OBS, the M-Game functions as an audio source and interface for any software that allows you to select your audio input or output!

 

What is the input/output configuration?

For Audio, the M-Game Solo features an XLR input with Phantom Power for microphones with an XLR connection, as well as an 1/8'' TRS input for gaming headsets and an 1/8" TRS input for auxiliary inputs such as smartphones or MP3 players. There's also a footswitch input for connecting a non-latching momentary dual footswitch with a 1/4" TRS connector or single footswitch with a 1/4" TS connector. In the M-Game software’s SETUP page you can assign the footswitch to trigger a function in the M-Game software, such as triggering mute or activating an effect or a sample or assigning your favorite software hotkey/keyboard shortcut, like changing scenes. There is a dedicated 1/8" TRS output for headphones and a dedicated 1/8" TRS output for the main output, for connecting to speakers.

 

For streaming, the M-Game Solo features an Optical Digital Audio (PCM type) for connecting to consoles or televisions and streaming their audio. The USB connection is for your streaming/gaming computer to capture and stream audio from M-Game Solo's microphone input, game audio, chat audio, system audio and the aux input using the M-Game software. This should be used as your only connection when streaming with a single computer. 

 

How do I set up the software?

Please see the links below to the Setup Guides below for your particular software setup

How do I use the sampler?

In the M-Game Software’s SAMPLER tab, when a new sample is dropped onto a button, it will also select that button for editing, you can also click on a button select that button for editing. When a button is selected, its settings appear in the Button Control panel. To assign a sample to a button, drag the sample from the sample list to either the frame or the graphical representation of the button. This will clear all current contents for the button (except LED settings) and assign that sample to that button. While dragging a sample, if the mouse is over a button, you can visually see the contents and settings of the button underneath before releasing the mouse and affecting a change to that button. To cancel, move the mouse off the button and stack areas and release to cancel the potential change. 

 

Can I record my own samples?

Yes! You can find the RECORD NEW SAMPLE  button on the Menu Bar of the Sample Menu. You can also record a sample on the fly without using the M-Game software interface. To record a sample by using the M-Game Solo’s Sample buttons, first remove the currently assigned sample from the button you would like to record the new sample to. Removing a sample can either done in the M-Game Software by right clicking a sample button (or secondary clicking on macOS) and selecting CLEAR SAMPLE BUTTON. You can also quickly remove an assigned sample from a button on the M-Game Solo by pressing and holding the BANK button, and pressing the SAMPLE button you would like to remove the sample from. Once there are no samples assigned to a sample button, simply press and hold the button you would like to record on to start recording the sample. Once you’ve let go of the button the sample will be saved and assigned to the button you recorded on. You can go into the M-Game software and make edits to the sample to trim the start or finish of the sample, or increase or decrease its level. When recording a new sample, the record indicator at the top of the app will turn on, and the RECORD NEW SAMPLE button will become a STOP RECORDING button.

 

What are the included effects?

There are 3 individual Effect categories: Reverb and Echo, Chorus and Modulation, and Distortion. Each individual Effect includes an On/Off switch for that effect, a pulldown menu for effect presets/types, and a Parameter knob for controlling the amount of the effect preset. A full breakdown of the included effects can be found in the Appendix of the User Manual here!

 

How do I test these effects without broadcasting them?

In the menu bar for the Effects Editor is a button labeled AUDITION PRIVATELY. This will remove the microphone from every output except the headphones for mid-stream editing purposes. When the app is in "audition in phones" mode, the AUD indicator at the top of the app will be lit. Navigating away from the page will turn off audition mode. Audition in phones overrides all mute states / live effect mode. 

You can also set effects to be auditioned to your broadcast. This enables your listeners to hear effects changes if you want to scroll through all of the different M-Game effects in real-time. 

 

How do I use a footswitch with the M-Game Solo?

These can be independently set to one of two modes, M-Game or Hot Keys. In M-Game mode, a footswitch can be set to trigger any button on the hardware. A list of all potential hardware buttons will be shown. In Hot Key mode, a footswitch can trigger a hot key (macro/keyboard shortcut) combo. A dropdown list will be seen to select the key and modifier key.

 

How do I connect to a USB microphone?

To connect a USB microphone to the M-Game Solo, plug the microphone into a free USB port on your computer. The USB connection will only be used to power the microphone and not to send audio to and from your computer. To ensure that you have this set properly, check your sound setting in Windows or Audio MIDI setup and ensure that there is no audio being sent to or received from your connected USB mic. Connect an 1/8” TRS (3.5mm) to 1/8” TRS (3.5mm) from your USB microphone’s headphone output to the M-Game’s 1/8” TRS (3.5mm) mic input.

Make sure that your USB microphone’s signal is set to only send the microphone signal to the M-Game Solo. Setting the signal on your USB mic to only send the USB mic will require you setting the USB mic’s headphone mix to Mic only. Depending on your USB mic’s make and model, this can be done on your USB microphone, or in your USB microphone’s accompanying software. Please note not all USB microphones include a headphone mix control.

Once you have completed the above steps, you can follow the setup instructions for setting your mic in the setup guides listed above.

 

My audio is being pitched up or down. How do I fix it?

If your audio from your mic, or other audio source is being pitched up (you sound like a chipmunk) or pitched down (your voice sounds really deep) than this is usually caused by the Sample Rate’s being mis-matched. To fix this use the following steps

  1. Press the Windows key and then type Sound Settings into the search bar. Alternatively, right click the speaker icon in the taskbar and select Open Sound Settings.

Windows 10:                            

 

Windows 11: 

 

  1. On Windows 10, in Sound Settings, under Sound Output select System, this will ensure any audio that you're not routing specifically to the M-Game Solo’s Game, Chat or Sampler fader will default to be controlled by the System fader. Under Input select Stream, this will set your broadcast/stream mix as your default output source. 

     
  1. On Windows 10, in Sound Settings, under Sound Output select Device Properties, then select Additional Device Properties and in the Advanced tab ensure that the Default Format is set to 48kHz.

 

  1. Select OK and return to the Sound Settings window
  2. On Windows 10, in Sound Settings, under Sound Input select Device Properties, then select Additional Device Properties and in the Advanced tab ensure that the Default Format is set to 48kHz.


     

     

     

     

  3. On Windows 11, in Sound Settings under Sound Output select System, this will ensure any audio that you're not routing specifically to the M-Game Solo’s Game, Chat or Sampler fader will default to be controlled by the System fader. Under Input select Stream, this will set your broadcast/stream mix as your default output source.


     

     

  4. On Windows 11, in Sound Settings, under select All sound device
  5. Under Output Devices select System
     
  6. Set Format  to 48khz
  7. Return back to the All sound devices window
  8. Under Input Devices select Stream
     
  9. Set Format  to 48khz


What is the ALT output used for?

The ALT output can be used for sending additional audio inputs, like your microphone, game audio, chat audio, etc. You can use this output to send you microphone to a game that requires Voice Recognition, or you can use the ALT output in conjunction with the other outputs (Stream, Chat, and, Sampler) to multi-track record your game play session to be mixed and edited later.

 

I can’t hear my mic, samples, system, or chat in my headphones. How do I fix this?

First, check the M-Game Software’s Routing page and make sure that everything is being routed correctly to your headphones. If you still can’t hear the audio you’re expecting to hear, check and make sure that the M-Game Solo’s Main Knob is set to a value of 50% or more.


Check and make sure that you Mic Gain is set correctly, including Boost. See the Setup section listed above.

In the M-Game Software’s Home page check and make sure that you see audio levels in the M-Game Solo top panel fader VU representations


My viewers say my mic is quiet. How do I fix this?

Check and make sure that your Mic Gain is set correctly, including Boost. See the Setup section listed above.

People in my chat say my mic is quiet. How do I fix this?

Check and make sure that your Mic Gain is set correctly, including Boost. See the Setup section listed above.

 If this still doesn’t fix the issue, go into your chat app’s settings and check to make sure that your Noise Gate, and Noise Filters are set to Off.


The game I’m playing requires Voice Recognition/Mic Input. How do set this up?

Please see the setup guide for using your M-Game Solo with Voice Recognition.

What are the different Inputs and Outputs primarily user for?

The inputs are all of the available audio sources that can be received by the M-Game Solo. There are the physical inputs, MIC IN, and AUX IN, as well as the digital inputs. The digital inputs are labeled as GAME, CHAT, SAMPLER, and SYSTEM. Audio can be sent from different programs to these inputs enabling you to mix their levels with the M-Game.

The outputs are all of the available audio sources that can be sent from the M-Game Solo. There are the physical outputs, MAIN OUT (speakers), and HEADPHONE OUT as well as the digital outputs. The digital inputs are labeled as STREAM, CHAT, SAMPLER, and ALT. Audio can be sent from the M-Game to different programs from these outputs enabling you to take multiple mixed signals and send them anywhere.

INPUTS:
 MIC: This is your connected microphone’s signal

AUX: This is whatever your connected 1/8” device’s signal is

GAME: This is where you will send your game audio to to be controlled by the M-Game faders (physical or virtual)

SYSTEM: This is where you will send all of your system audio that’s not your game, chat or sampler audio to to be controlled by the M-Game faders (physical or virtual)

CHAT: This is where you will send your chat audio to to be controlled by the M-Game faders (physical or virtual)

SAMPLER: This is your sampler audio, which is where you will send audio to to record it into the M-Game Software’s embedded sampler.

Note: Although the USB inputs (GAME, CHAT, SAMPLER and SYSTEM) are meant to control their namesakes (GAME for game audio, CHAT for chat audio, SAMPLER for sampler audio, and SYSTEM for your system’s audio) you can route any signal to any fader. For example, in Windows Settings, you could assign music to the Game channel so that the GAME fader on the M-Game controls not only the audio from your game, but also audio from your music app. 

 

Note: In Windows Sound Settings Input section is where the M-Game Outputs will  be listed as they’re sending signal to the input. In Windows Sound Settings Output section is where the M-Game Inputs will  be listed as they’re sending signal to the output.

 

OUTPUTS:
 MAIN: This output is the MAIN OUT (1/8” TRS out) on the rear panel of the M-Game Solo. 

HEADPHONE: This output is the HEADPHONE OUT (1/8” TRS out) on the rear panel of the M-Game Solo

STREAM: This is your stream broadcast audio, which is usually a combination of your mic, game, chat, music and sampler audio. You will use this selection for your streaming software. 

ALT: This is an additional output that can be used in conjunction with the other outputs to setup a multi-channel recording for mixing later. This output can also be used for sending a microphone signal to a game that requires mic audio.

CHAT: This is your chat mic audio, which is usually just your microphone’s audio. You will use this selection for your chat software.

SAMPLER: This is the audio from the M-Game Software’s sampler.