Classic AIR Plugins have received a new update that strips PACE / iLok authorization and now utilizes the inMusic Software Center for Download, Installation, and Activation. 


The update is first phased to users who purchased software directly from the AIR Music Tech website or received AIR Software bundled with inMusic Hardware (Akai Pro / M-Audio / Alesis).


The contents of this article will answer your frequently asked questions and provide steps to aid the update or redemption process.



TABLE OF CONTENTS


Which products are classic AIR titles?



Redemption, Download & Install


Redeeming Classic AIR Software bundled with inMusic Hardware (Akai Pro / M-Audio / Alesis)

Users who receive Classic AIR title Software with inMusic Hardware can redeem the inclusion via the inMusic Software Center - See the steps below: 


  1. Download the inMusic Software Center for either Windows or macOS from HERE
  2. After the download completes, launch the inMusic Software Center Application
  3. Click Let's Go! and your default web browser will open for sign-in to your inMusic Profile. Enter both your email address and password and click on "SIGN IN"
  4. If you're yet to register your hardware... Click 'Add Product' via the inMusic Software Center.
  5. Click the 'My Hardware' tab, then click on your newly registered product
  6.  Click 'Claim' to redeem the software license
  7. Wait for the software to automatically deposit into your account - Observe the message confirming the registration


Software Download & Activation 

  1. Navigate to the inMusic Software Centre, click the 'My Software' tab, and then 'Download' OR 'Update' beside your AIR Music Tech plugin(s):
  2. Once downloaded, click 'Install'
    • Clicking 'Install' will automatically 'Activate' the software
  3. Run through the installation steps:
  4. Once installed, launch your DAW and load your Classic AIR Music Tech plugin(s) - OR Load the standalone App if included with your software

  5. Enjoy using your  Plugin(s)!



If you're using the 2025 build for the first time and you see this message:



Click 'Unlock in Software Center' and restart your DAW.



FAQ


I've seen an update for my classic AIR Title in the inMusic Software center - Will my iLok code activate it? 

No, iLok codes cannot unlock the 2025 update - Users running the last update for unlock via iLok, do not need to update at present. More information will be available to users in due time to receive the inMusic unlock update. 


Entering an iLok code in the inMusic Software Center will present the following error:




I have an iLok code, but I'm prompted to unlock my classic AIR Title in the inMusic Software Center - What should I do?



If you're seeing the message above and own an iLok code for your classic AIR plugin, it means you've installed the 2025 update. 


To solve the issue, please contact our support team and supply the following information:

  • Your iLok Redemption Code
  • Your iLok User ID
  • Your inMusic Profile email address
  • Invoice (where applicable)


If you're a Windows user who has installed this update by accident...  Please see the uninstallation steps below:


  1. Use Microsoft’s uninstall tool to remove any broken entries:
    • Download and open the Microsoft Troubleshooter here: Microsoft Install/Uninstall Repair Tool
    • Select Uninstalling



    • Select the plugin content to remove from the list.
    • Remove every entry of the plug-in:
      • VST3
      • Component
      • Factory Content
      • VST64
    • Let the tool complete the cleanup process for each instance of the plug-in.


Please note, you will need to run the repair tool for each plug-in file you remove.



Please note - If using Microsoft Edge, you will be prompted with a block


Disregard this prompt and retain/download the file by clicking the 3-dot icon and selecting 'Keep'.


In the event you cannot reinstall the software, please contact our support team by raising a support ticket HERE


Why am I seeing duplicates of my classic AIR Titles in the inMusic Software Center?

A few conditions may trigger the software center to display duplicate titles, such as receiving the 2025 update from our support team or claiming the 2025 unlock if available in your account.


If you see duplicate instances, please disregard the iLok build and refer to the inMusic Unlock build. 

An example of the inMusic Unlock build can be seen below:



My inMusic Profile / inMusic Software Center isn't displaying the software. What should I do?

The update is first phased to users who purchased software directly from the AIR Music Tech website.


The updates will soon be available to all users who received AIR Music Tech software purchased through a Third-Party authorized retailer. 


If you require this update urgently, please contact our support team and supply the following information:

  • Your iLok Redemption Code
  • Your iLok User ID
  • Your Hardware Serial Number
  • Your inMusic Profile email address
  • Invoice (where applicable)


Do I need to pay to receive the update?

No, this is a free update available to all existing users - A license in your inMusic Profile is required to activate the software. If you do not see the software in your account, contact our support team and supply the following information: 

  • Your iLok Redemption Code
  • Your iLok User ID
  • Your inMusic Profile email address
  • Invoice (where applicable)


Can I still use the iLok version of my AIR Plugins?

Yes, you can still use the iLok versions of your AIR Plugins - New product sales, however, will not issue an iLok code.


Our support team is still available to assist with resetting your activations/redemptions if required.